Ebony Bryan Email & Phone Number

White Plains, Md, Us

Maryland, United States

In my role as a Maryland Realtor with eXp Realty, I serve homebuyers and investors in Charles County and its surrounding areas. My client-centric approach combines data-driven market analysis with personalized service, ensuring each transaction is tailored to the individual's financial and lifestyle goals.Key Deliverables:In-depth property evaluations and consultationsExpert contract negotiationCommunity-focused property investment opportunitiesCore Values:Transforming communities through real estateGuiding clients toward building wealthBringing an innovative, creative approach to each transactionI'm committed to empowering my clients to invest in their future, one home at a time.

Washington Dc-Baltimore Area

Prepare briefings to identify upcoming increases in case volume and provided resolutions for staffing and training requirementsReport to help desk manager weekly status updates regarding IR team performanceConduct daily meetings with IR team to ensure productive daily operationsConduct bi-weekly coaching sessions with five direct report CSRs to discuss areas of improvementCollaborate with the leadership to make recommendations for schedule modifications and process improvementsCollaborate with various Premium Stabilization Program (PSP) teams to analyze data for multiple programs under the Patient Protection and Affordable Care Act (PPACA)Participate in Quality Management and Process Optimization analysis with leadership to improve operationsIdentify and diagnose problems, propose solutions, and collaborate with various teams to execute plans of action for end usersPrepare and presents data in briefings and other formats to internal teams and clientsProvide input for technical reports/briefings based upon interpretation of analyzed dataPerforms thorough review of system requirements and the system product to identify and report differencesCreate, and maintain training documentation and reference material related to program-specific operations

Woodlawn, Maryland, United States

Collaborate with various Premium Stabilization Program (PSP) teams to analyze data for multiple programs under the Patient Protection and Affordable Care Act (PPACA)Prepare data for use in multiple web forms directed by the Centers for Medicare and Medicaid Services (CMS) for Risk Adjustments and Reinsurance (RARI), Vendor Management (VM), Risk Adjustment and Data Validation (RADV), and External Data Gathering Environment (EDGE)Participate in Quality Management and Process Optimization analysis with leadership to improve operations and data reportingIdentify and diagnose problems, propose solutions, and collaborate with various teams to execute plans of action for end users Prepare and presents data in briefings and other formats to internal teams and clientsProvide input for technical reports/briefings based upon interpretation of analyzed dataPerforms thorough review of system requirements and the system product to identify and report differencesCreate, update, and modify training and reference material related to program-specific Data Analyst dutiesCreate, update, and modify reports for clients within Salesforce

Woodlawn, Maryland, United States

Develop and maintain weekly and monthly team schedules and task assignments to ensure sufficient coverage across three concurrent projectsAssess and resolve inquiries regarding the Patient Protection and Affordable Care Act (PPACA) Transitional Reinsurance Program (TRP) for benefit years 2014, 2015 and 2016Peer review, edit, and provide feedback on cases submitted by junior Inquiry Response (IR) team members via Salesforce ticketing system.Provide escalation support for junior IR team members including email and telephone communication to end usersDevelop, modify, and maintain various excel spreadsheets reflecting refund activities for the PPACA TRPCreate onboarding training documentation, SOPs, and desk procedures in accordance with CMS SLAsParticipate in weekly meetings with CMS to ensure accuracy of procedures and scheduled deliverablesProduce weekly, monthly and per diem deliverables to CMSConduct refresher and as-needed training to Inquiry Response team for multiple projectsWork with Education Training and Outreach (ETO) team to produce Operations training materialPerform system requirements analysis and provide feedback regarding the helpdesk operationsPPACA Helpdesk Task Lead: Prepared briefings to identify upcoming increases in helpdesk volume and provided resolutions to staffing and training requirementsReported to help desk manager weekly status updates regarding IR team performanceConducted daily meetings with IR team to ensure productive daily operationsConducted bi-weekly coaching sessions with five direct report CSRs to discuss areas of improvementCollaborated with the leadership to make recommendations for schedule modifications and process improvements

Bethesda, Md

Expertly handle customer requests for IT assistance while providing outstanding customer serviceProcessing routine incident and service requests at the lowest level and directing cases through proper escalation processes when necessaryReports any trending incidents to proper superiors and providing specific information and protocols for each of the 27 institutes and associated organizations of NIHProvide back-up coverage for AM and PM Queue Managers Peer Mentor for new hires and extended training programs designed for existing agentsCreated the first NIH IT Service Desk Agent Reference Guide.