Ebony Couch Email & Phone Number

• Prepares detailed reports on audit findings.• Check in late arrival guests, answer phones and take reservations.• Assist guests with their overnight requests and balance accounts from the day shift.• Respond to guest complaints, requests and emergencies.• Reconciles all accounts, process invoices, post checks to vendors, and distribute employee checks.• Balance the cash drawers and log receipts.• Investigate and resolve out-of-balance accounts. • Keep accurate financial records and ledgers.• Help prepare for forecasts and audits• Use of hotels Fosse System, Microsoft 365 with Excel, Outlook, Microsoft teams, and multi-line phone system.

Waterford, Michigan, United States

*Helped store management meet standards of service and quality in daily operations.*Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.*Enforced company policies and regulations with employees.*Completed store opening and closing procedures and balanced tills.

Novi, Michigan, United States

*Met with customers to assess needs, financial status and eligibility.*Handled teller transactions, incoming payments and outgoing disbursements.*Discussed financial options with clients and provided informed suggestions.*Offered competitive commercial banking solutions and retail financing options.

Detroit, Mi

*Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.*Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.*Coached employees and trained on methods for handling various aspects of sales, tool rentals, complicated issues, and difficult customers.*Handled cash register, returns and refunds.*Maintained stock of items, cleanliness, organization and provided excellent customer service.

Chicago, Il

*Hired, trained and managed staff of 14 employees to cultivate productive and efficient workforce.*Oversaw daily business operations and financial decisions to drive profitability and growth.*Resolved customer service issues with timely and professional resolutions.*Assisted training TWS franchisees with salon set-up, standards, operation and grand opening week.*Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.*Created systems and procedures to streamline business processes and optimize resources.*Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Atlanta, Georgia, United States

*Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.*Supervised 5 locations to enforce high-quality standards of operation.*Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.*Generated financial and operational reports to assist management with business strategy.*Boosted marketing, reviewed pricing strategies, created corporate training manuals and expanded distribution channels to increase sales revenue.*Trained all new franchisees on TWS standards, daily and assisted with salon set-up.*Assisted franchisees during their grand opening week with all aspects of operations and set-up.

Bachelor'S Degree, Accounting

Cosmetologist, Cosmetology

Associate'S Degree, Accounting And Finance

Accounting And Finance

Accounting And Finance