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Ebony James Email & Phone Number
Operations Manager and Consultant
at
The Empire Effect Agency
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Operations Manager and Consultant
Location
United States
Who is Ebony James? Overview
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Quick answer
Ebony James is listed as Operations Manager and Consultant at The Empire Effect Agency, based in United States. AeroLeads shows a matched LinkedIn profile for Ebony James.
Ebony James previously worked as Operations Manager and Consultant at The Empire Effect and Executive Assistant and Operations Manager and Consultant at The Empire Effect Agency. Ebony James holds Dual Master'S Degree, Social Work, Curriculum & Instruction W/ Applied Behavior Analysis Conc. from The University Of Memphis.
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The Empire Effect Agency
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Profile bio
About Ebony James
With a blend of expertise in project management, operations, and customer service, I am passionate about streamlining processes and optimizing team performance. I bring a results-driven and agile mindset to every project, ensuring that goals are met efficiently and effectively. I hold a B.A. in Sociology with a Social Work concentration, an MSW, and an M.Ed. in Special Education with an emphasis on Applied Behavior Analysis. My educational background and experience as a former educator have equipped me with strong analytical, problem-solving, and communication skills, essential for agile project management and team collaboration.Key Achievements:* Project Management & Scrum Mastery: Successfully managed cross-functional teams, maintained project timelines, and delivered high-quality results, consistently meeting project objectives.* Operations & Customer Service Management: Streamlined workflows, improved customer experience, and enhanced operational efficiency, resulting in higher client satisfaction and retention.* Curriculum Development & Instruction: Designed and implemented effective training programs for diverse audiences, ensuring knowledge transfer and skill enhancement.* Team Management & Facilitation: Coached and mentored teams, fostering a collaborative and innovative work environment, and driving continuous improvement.Skills and Strengths:* Highly Organized: Expert in maintaining efficiency and order in complex environments, using strong organizational skills to enhance productivity.* Administration and Strategic Planning: Experienced in managing administrative tasks, including calendar management and travel coordination, with a focus on strategic planning to align with business goals.* Agile Project Management: Proficient in managing projects from start to finish using Agile methodologies, improving delivery speed, and ensuring milestones are consistently met.* Process Improvement: Skilled in developing SOPs and process maps to enhance operational efficiency, reduce errors, and streamline workflows.* Problem-Solving & Conflict Resolution: Strong analytical skills to identify challenges and implement effective solutions, maintaining a positive work environment.* Effective Communication: Excellent verbal and written communication abilities, ensuring clear interactions with team members, stakeholders, and clients.* Collaboration Across Teams: Proven experience working with diverse teams, fostering collaboration, and ensuring alignment with project and company objectives.
Current workplace
Ebony James's current company
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The Empire Effect Agency
Website
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11 roles
Ebony James work experience
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Executive Assistant And Operations Manager And Consultant
Executive Assistant And Operations Specialist
The Empire Effect Agency, Llc
*Enhanced executive productivity by managing complex schedules, coordinating projects, and organizing over 200 meetings annually, ensuring efficient time management.*Led project management initiatives, successfully coordinating cross-functional teams on over 15 high-impact projects, using Agile methodologies to improve delivery speed*Facilitated communication among stakeholders and team members, ensuring clear understanding of project goals and objectives, leading to an increase in project completion rates.*Provided exceptional customer service to over 16,000 members, achieving a 95% customer satisfaction rating by promptly addressing inquiries and resolving issues.*Implemented customer journey mapping to identify pain points and optimize user experience, resulting in a 23% increase in member retention rates.*Developed SOPs leading to a reduction in onboarding time for new hires and ensuring consistency in operations.*Oversaw financial operations, including payment processing and expense reconciliation, maintaining a 99% accuracy rate in financial reporting.*Improved operational efficiency by implementing process improvements and automation tools, reducing operational costs by 15%.*Conducted business consultations and audits to identify impediments and improve operational workflows.*Utilized Agile and Scrum methodologies to manage project workflows to keep teams aligned
Customer Service Manager
* Led a team of 3 customer service representatives, improving team efficiency and achieving a 20% increase in customer satisfaction ratings by implementing new training programs and performance feedback loops.* Developed and implemented comprehensive SOPs and customer service policies, which led to a 30% reduction in response times and increased consistency in service quality.* Supported staff hiring and onboarding, reducing new hire ramp-up time through structured training programs and mentorship.* Managed live chat and email support during product launches, handling over 1,000+ inquiries and maintaining a 95% satisfaction rate by providing timely and accurate responses.* Coordinated launch support operations, improving issue resolution speed by 40% through effective team delegation* Developed and executed customer experience strategies, leading to a 15% increase in customer retention* Assisted in the creation of digital products, contributing to content development, resulting in successful launches with a combined total of over 10,000+ downloads.* Conducted user research to gather insights and feedback, informing product development* Participated in strategic planning and vision-casting initiatives, setting clear objectives and goals that increased departmental efficiency and aligned team efforts with overall business priorities.* Implemented key performance indicators (KPIs) to track progress and measure success* Utilized ClickUp to manage projects, improving task completion rates by 25% and enhancing team collaboration.* Integrated Help Scout for customer support, reducing ticket resolution times by 20% through streamlined workflows.* Managed Kajabi platforms, optimizing user experience and increasing course completion rates
Mar 2020 - Jan 2022
Special Education Teacher
* Led classroom projects and activities using Scrum methodologies, encouraging teamwork and problem-solving among students, which resulted in an increase in academic performance in math and science.* Created and maintained IEPs and 504 plans, collaborating with other educators, parents, and support staff to ensure compliance with Special Education law and tailored support for individual student needs.* Implemented positive behavior intervention strategies (BIPs), reducing behavioral incidents and creating a more conducive learning environment for all students.* Conducted regular planning meetings within the classroom setting to set clear goals and review progress, promoting continuous improvement and student accountability.* Ensured compliance with all relevant special education laws and regulations, safeguarding students' rights and maintaining high standards of educational practice.* Coordinated with legal advisors and school administration to address and resolve compliance issues, resulting in zero compliance violations over a three-year period.* Trained and mentored new teachers on special education laws and best practices, improving overall departmental adherence to legal standards* Developed over 100 individualized plans (IEPs, 504s, BIPs), using data analysis and collaboration with multidisciplinary teams to provide customized support that enhanced student success rates* Monitored and reviewed student progress regularly, making data-driven adjustments to plans and interventions, ensuring continuous alignment with each student’s needs and goals.* Designed and implemented differentiated learning plans for gifted students, incorporating Agile frameworks to offer advanced learning opportunities that led to an improvement in student engagement and achievement.* Facilitated enrichment programs and activities, fostering critical thinking and creativity, and enhancing the educational experience for gifted students.
Jul 2017 - May 2019
Executive Administrative Assistant
Convergence Church & Movement
Jan 2013 - Dec 2018
Interrelated Teacher
* Led classroom projects and activities encouraging teamwork and problem-solving among students, which resulted in an increase in academic performance in math and science.* Created and maintained IEPs and 504 plans, collaborating with other educators, parents, and support staff to ensure compliance with Special Education law and tailored support for individual student needs.* Implemented positive behavior intervention strategies (BIPs), reducing behavioral incidents and creating a more conducive learning environment for all students.* Conducted regular meetings to set clear goals and review progress, promoting continuous improvement and student accountability.* Ensured compliance with all relevant special education laws and regulations, safeguarding students' rights and maintaining high standards of educational practice.* Coordinated with legal advisors and school administration to address and resolve compliance issues, resulting in zero compliance violations.* Developed over 30+ individualized plans (IEPs, 504s, BIPs), using data analysis and collaboration with multidisciplinary teams to provide customized support that enhanced student success rates.* Monitored and reviewed student progress regularly, making data-driven adjustments to plans and interventions, ensuring continuous alignment with each student’s needs and goals.
Jul 2014 - Jul 2017
Assistant Preschool Teacher
Emory Autism Center
* Developed and implemented tailored educational programs for children with autism, utilizing Agile principles to adapt teaching methods based on ongoing assessment and feedback, resulting in an improvement in student engagement and learning outcomes.* Collaborated with multidisciplinary teams, including therapists and parents, to create and manage Education Plans (IEPs) and Behavior Intervention Plans (BIPs), ensuring a cohesive approach to each child's development and progress.* Facilitated daily communication and progress reports, maintaining transparency and building trust with parents and caregivers* Applied data-driven decision-making by tracking student progress and adjusting teaching strategies accordingly, enhancing the personalized learning experience and fostering an inclusive classroom environment.
Aug 2012 - Jul 2013
Active Member
I volunteer on campus and within the community with many diverse populations.
Sep 2009 - Dec 2012
Gift Shop Cashier
Tuxedo Pharmacy & Gifts
Provide customer service to customers.Process and increase sales.Organizaing sales floor.Record and complete inventory.Create displays.
Nov 2011 - Aug 2012
Cashier And Lead Team Member
Half Of Half Name Brand Clothing
Supervise and train staff.Record and complete inventory.Organize sales floor and fitting rooms.Process sales.Provide customer service.
May 2010 - Jan 2012
3 education records
Ebony James education
Dual Master'S Degree, Social Work, Curriculum & Instruction W/ Applied Behavior Analysis Conc.
Bachelor Of Arts (B.A.), Sociology, Social Work, 3.103
Honors Diploma, College Prepatory, 4.5
Central High School
FAQ
Frequently asked questions about Ebony James
Quick answers generated from the profile data available on this page.
What company does Ebony James work for?
Ebony James works for The Empire Effect Agency.
What is Ebony James's role at The Empire Effect Agency?
Ebony James is listed as Operations Manager and Consultant at The Empire Effect Agency.
Where is Ebony James based?
Ebony James is based in United States while working with The Empire Effect Agency.
What companies has Ebony James worked for?
Ebony James has worked for The Empire Effect, The Empire Effect Agency, The Empire Effect Agency, Llc, Miller Media Group, and Shelby County Schools.
How can I contact Ebony James?
You can use AeroLeads to view verified contact signals for Ebony James at The Empire Effect Agency, including work email, phone, and LinkedIn data when available.
What schools did Ebony James attend?
Ebony James holds Dual Master'S Degree, Social Work, Curriculum & Instruction W/ Applied Behavior Analysis Conc. from The University Of Memphis.
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