Ebony Ford Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia

- Microsoft Azure roles such as privileged authentication administrator and security reader- Collaborated on a team that set up ServiceNow on the backend for initial deployment- Experience working in Dameware, VMWare Horizon 7 VDI, Active Directory, Microsoft SCCM, ServiceNow, and RDP- Recover native encryption keys within Bitlocker and McAfee environments- Extensive experience in Cisco AnyConnect VPN environments- BSOD troubleshooting- Extensive experience working with and troubleshooting Boxer, Airwatch, Lenovo Thinkpads, HP Elitebooks, Samsung and iPhones- Imaging with USB and on network- Thin client deployment and set up with PCoIP, VoIP, and Windows 10

Atlanta, Georgia/Riviera Maya, Mexico

- Extensive use of Office365, Google Drive, FileMaker, and Wordpress to book travel and subsequent maintenance and changes of the trips for app. 1100 travelers- Field incoming calls (40-50 daily average) remotely from customers around the world with technical issues arising with trip booking - Responsible for maintenance of $900,000 client account utilizing Stripe and FirstData merchant services- Assist with tailoring software to fit needs of the organization, and to better serve end user clients- Document and update internal procedures, and assist with special projects as needed

Dubai, United Arab Emirates

- Updated and troubleshot all software and hardware systems for branch operations- Performed procedural audits for 8 tellers, 2 assistant managers and branch manager- Maintained 100% accountability of up to AED 5,700,000 cash ($950,000) between 11 teller drawers, 3 vaults, and ATM machine at all times- Ensured proper teller and vault cash levels, including ordering coin and currency- Prepared teller performance appraisals and disciplinary notices as required- Mastered a strict adherence to foreign country’s rules and regulations, as well as cultural norms- Responsible for orientation of new employees and lead training sessions- Determined appropriate staffing levels and scheduled employee time off- Demonstrated awareness of and contributed to branch goals- Performed duties associated with loan origination, processing, underwriting, and closing in accordance with loan quality standards- Ensured that all employees conduct business according to bank policies and regulatory requirements

Atlanta, Georgia, Usa

- Responsible for coordinating business activities between Macy’s and a $12,000,000/year contracted vendor.- Maintained exemplary KPI scorecards for business metrics for my team - sales, credit applications, customer service- Performed as liaison between sales and training department to foster growth of 4 advisors who reported directly to me- Reviewed weekly sales, and coordinate with Account Executive to drive results for territory- Tracked stock concerns to relay to Account Executive to adequately support business- Communicated with store management concerning brand initiatives, in store updates, and press activity- Developed and foster relationships with store personnel and leadership to ensure support of event and sales projects- Assisted in recruitment and interviewing of advisors in partnership with store human resources department

Greater Atlanta Area

- Utilized CBT modules and video conferencing technology to facilitate training- Utilized specialized software to perform various tasks, i.e. error checking and reporting, bank note imaging, etc.- Led orientation and training of 6 classes of app. 25 new financial service representatives each- Traveled to different branches throughout the greater Atlanta area as an onsite technical trainer- Maintained accounting of up to $850,000 cash between 4 financial representatives and branch manager’s teller drawer- Experience working with financial services, specifically consumer lending, home loans, auto loans, mortgage loans, etc., in addition to retail products such as checking accounts, savings accounts, money market accounts, and CDs- Recognized customers’ need for investment products such as stocks, mutual funds, & annuities, and make appropriate referrals to investment banker

Chicago, Illinois/New York, New York

- Utilized CPaT CBT modules and computerized inflight airplane simulators to facilitate training of up to 20 new international flight attendants and chief pursers on all technical aspects of their position- Conducted training for initial and recurrent training in accordance with the FAA approved training program- Extensively trained in emergency response and FAA/FAR guidelines, including Avox, CPR, and AED- Proficient use of Word, PowerPoint, Excel, and IOCC-Netline- Retained certification on several different airplane types, including Airbus 319 and 320, and Boeing 727, 737, 747, 757, 767, and 777, and several configurations of each type- Taught employee, diversity, and union relations training in addition to technical aspects- Traveled extensively domestically and internationally to conduct training - FAA security clearance/fingerprint-based criminal history records check (CHRC) per 49 CFR 1542.209

Full Stack Web Development/Microsoft Azure

Comptia A+

Bachelor Of Science, Finance

Activities and Societies: Math ClubCompleted coursework in business information systems, contemporary business software, applied.

Education record