Streamlined operations and enhanced productivity by providing proactive administrative assistance to the Executive Director and Vice President. Collaborated closely with the executive team to execute strategic initiatives, leveraging strong organizational skills to prioritize tasks and meet critical deadlines. •Successfully managed weekly reports, leveraging strong organizational skills and attention to detail, resulting in streamlined communication and increased efficiency within the team by 20%.•Leveraged extensive expertise in Microsoft products, including Word, Excel, and PowerPoint, to streamline document creation, cutting down the process time by 75%, data analysis, and presentation development with enhancing overall productivity for a team of 10 employees.•Managed an electronic calendar through Google Calendar, ensuring optimal scheduling and time management for executives.•Adhered to strict confidentiality protocols while handling sensitive information, demonstrating a high degree of discretion and professionalism with 100% compliance.•Effectively conceptualized, organized, and managed company-wide events catering to diverse audiences of 100-250 employees, fostering engagement, team building, and a positive company culture.•Successfully developed and implemented a streamlined process for processing purchase orders, accommodating a diverse range of values from $100 to $2 million. Through this efficient system, there was a remarkable two-day turnaround for order completion, resulting in substantial cost savings of $50,000 annually.• Expertly managed travel expenses by creating a steadfast system that cut down submittal time by 50% utilizing the Concur portal.•Coordinated and facilitated conference calls, video conferences, and other telecommunication requests, ensuring smooth and effective communication across teams.•Prepared high-quality agendas, reports, presentations, and other critical materials to support executive decision-making.

Successfully retained 95% of customer accounts by employing effective save methods and persuasive communication skills as a Customer Service Representative in a call center, consistently delivering outstanding service and resolving customer concerns. Demonstrated exceptional problem-solving abilities and a strong commitment to customer satisfaction, resulting in consistently positive feedback from customers and recognition for exceeding performance targets.Impactful Contributions• Improved costs and speed by establishing goals and metrics that accelerated technical implementations from 30 days to a record-breaking 8 days while increasing customer satisfaction from 45% to 87%.• Executed transformational change that increased productivity, reduced costs, and took advantage of new technology and workflows, maintaining industry-leading revenue cycle performance metrics and highest-ever employee engagement scores while delivering 10% overhead cuts.• Maintained an up-to-date expertise in VZW business plans, products, and pricing, ensuring accurate and comprehensive information dissemination to customers.• Collaborated closely with internal stakeholders to identify and escalate critical issues, fostering seamless communication and swift resolution.• Motivated and inspired team members, fostering a collaborative environment to achieve optimal outcomes that mutually benefited all stakeholders.• Utilized influential skills to generate additional lines of service, effectively increasing revenue and driving business growth.

Enhanced customer experience and satisfaction by efficiently supporting a diverse portfolio of small to large business accounts, managing One Talk orders, and maintaining accounts. Facilitated upgrade activities, streamlined demo pool ordering requests, and provided comprehensive rollout support to ensure successful deployments.Impactful Contributions• Consistently exceeded performance metrics, demonstrating exceptional proficiency in completing Workforce Management (WFM) orders within established timelines.• Delivered accurate and reliable results, meeting stringent service level agreements and consistently providing precise deliverables.• Expertly assisted with Port Request processes, enabling smooth and seamless transitions for customers.• Activated One Talk devices and guided customers through the onboarding process, including facilitating access to the MyBiz portal and conducting comprehensive trainings.• Collaborated effectively with cross-functional teams to identify and recommend strategic actions, develop project schedules, estimate costs, and assess the anticipated benefits of initiatives.• Prepared and delivered ad hoc reports and presentations, responding to management requests in a timely and comprehensive manner.• Leveraged a range of specialized systems, including WFM, ECPD, ACSS, BAA, and MyBiz, to optimize operational efficiency and drive successful outcomes.

Led a team of 8 technical support professionals supporting a 24/7 operation for several small and large businesses with budgets ranging up to $1.2M. Orchestrated exemplary onboarding experiences for new customers while providing technical support for One Talk activation, and proactively delivering additional training to foster continuous improvement, ensuring excellence in customer service, and optimizing service delivery for enhanced customer satisfaction.Impactful Contributions• Distinguished as one of only eight Coordinators nationwide entrusted with Welcome Calls, orchestrating an exemplary onboarding experience for new customers.• Leveraged advanced proficiency in Microsoft Excel, Word, and PowerPoint to flawlessly complete assignments, fostering operational efficiency and delivering exceptional results.• Played a pivotal role in facilitating My Biz/VEC setup and providing technical support for One Talk activation, ensuring smooth implementation and optimal functionality for client.• Proactively took charge of providing additional training to BGCO floor coordinators during team meetings, fostering continuous improvement and excellence in customer service on the call center floor.• Innovatively crafted comprehensive talking tracks and call scripting for vendor centers, optimizing service delivery for One Talk and contributing to customer satisfaction.

Provided prompt and comprehensive responses to field sales staff inquiries, including price plan analysis requests, account inquiries, billing questions or concerns, OCC inquiries, general customer service, problem solving, and customer service issue follow-up. Streamlined and expedited requests for new equipment, accessories, and account maintenance, ensuring adherence to compliance procedures.Impactful Contributions• Assisted customers in maximizing self-serve options available to B2B customers, offering troubleshooting, customization, and portal maintenance assistance. Effectively communicated the advantages of self-serve to internal and external stakeholders.• Collaborated with the team to optimize cost control metrics by reducing discounting and return rates. Utilized advanced spreadsheet analysis to interpret data, identify trends, and provide actionable recommendations.• Provided floor support to colleagues in the absence of a Supervisor, ensuring continuity of operations and maintaining a high level of customer service.• Successfully resolved call escalations for both myself and fellow team members, employing exceptional problem-solving skills and a customer-centric approach

Achieved exceptional customer satisfaction by promptly and effectively responding to telephone and written inquiries related to insurance benefits, provider contracts, eligibility, and claims. Employed analytical skills to identify and dissect problems, providing effective solutions that surpassed customer expectations.Impactful Contributions• Nurtured strong and enduring customer relationships, collaborating seamlessly with cross-functional teams to ensure prompt and appropriate handling of customer requests and inquiries.• Initiated proactive follow-up communication with customers through telephone calls and emails, promptly addressing routine questions and delivering exceptional service.• Maintained meticulous documentation of inquiry outcomes, facilitating precise tracking and comprehensive analysis for continuous improvement.• Consistently met and exceeded department goals, showcasing a commitment to excellence and a results-driven mindset.

• Developed innovative sourcing strategies that resulted in attracting a highly diverse and exceptional pool of teaching candidates, contributing to the overall quality of our recruitment efforts.• Demonstrated expertise in leveraging a wide range of recruitment channels, including online job boards, social media platforms, and professional networks, to proactively identify and engage with top-tier teaching candidates.• Provided efficient and reliable administrative support to the recruitment team, ensuring seamless operations through tasks such as photocopying, scanning, and organizing critical recruitment documents.• Spearheaded the coordination of highly successful recruitment events, job fairs, and information sessions, driving increased candidate engagement and expanding our talent pipeline.• Played a pivotal role in preparing and organizing vital recruitment-related documents, including offer letters, contracts, and background check forms, ensuring accuracy, compliance, and timeliness.