Ebony Johnson ✨ Email & Phone Number

Houston, Tx, Us

Greater Houston

Cleves, Oh, Us

In partnership with The PRYDE Foundation, our goal is to assist underserved communities by providing the life skills & technology-based training necessary for students to perform at a high level in today's professional work environment. We educate and motivate young adults to become productive members of society.By connecting with our youth through gaming, our goal is to increase awareness and growth to STEM by providing them with resources, career readiness programs, scholarships, and a valuable network to help them achieve their dreams.Produced, hosted, and edited podcast "Pixel Pathfinders: Navigating Game Industry Careers"

Gb

Organize and produce online variety content, primarily focused in gaming creating an open and inclusive environment. Striving to amplify BIPOC, Women, and Woman-Identifying voices in the gaming industry at all levels, from content creation to active employment in the tech / gaming industry.Use platform to bring awareness and run creative marketing campaigns for various charities such as;Gamer’s Outreach 01/2023Organizing events to achieve annual goal of $5000 along with running campaign to collect gently used consoles to donate to families in need. Stream to End MS 12/2021Achieved goal to raise $500 Childrens Miracle Network Hospitals – Texas Children’s Hospital 12/2020Achieved goal to raise $250 for first attempt at participating in a charity stream.

Kirkland, Wa, Us

From strategy to execution, Simplicity Consulting is the preferred on-demand business consultancy for the new world of work. We help companies accelerate growth, add a fresh perspective, and increase capacity—at the speed of business—with access to our curated community of marketing, communications, and program and project management experts. Assist in growing and developing key accounts by establishing trusted relationships with new and existing clients.​Partner with CSM supporting Microsoft Book of Business, fostering deep and trusting relationships with stakeholders ensuring return and new business in Microsoft C+E Integrated Marketing, Communications, XBox and World Wide Commercial Business orgs. Support the CSS division at Simplicity Consulting through strategic lifecycle management, information gathering, data & reporting, and project management.​Successful at managing and amplifying a $3.9M BOB and working with Microsoft ranging from senior managerial members to VPs in renowned organizations; administer a portfolio of >80 projects simultaneously. Maintain a cadence of project reporting to include active project reports (weekly) to ensure data integrity, lead gen reports (weekly); non opportunity clients and net new leads, bubbling up conversion information​Identify ways to improve efficiencies, consultant and client support, and account management processes.​Drive various strategic initiatives in collaboration with CSS team (project tracker, renewals, etc)​Contribute to overall sales revenue and gross margin revenue goals by making strategic decisions based on customer insights, market research, strong net promoter scores (NPS) resulting in referrals and repeat business.​Actively maintain knowledge of current market trends, client companies, enterprise tech clients and provide key insights to CSS team to drive lead generation efforts​

Schaumburg, Illinois, Us

Manage book of business 50-75 clients- Take full responsibility as primary point of contact for clients utilizing the benefits platform.- Manage Open Enrollment cycles end-to-end, which includes gathering Benefit Plan Requirements, election data, and any other additional pertinent information that pertains to the project from the client/broker.- Retain clients through advanced system and benefit knowledge. - Meet SLAs and key internal client service metrics including availability, outbound adherence, first call resolution, escalations, client retention.- Navigate within systems including WebPay, BSwift, Service Cloud, Clarizen, IC (phones), Service Bureau, PEAK, Compass, Admin Guides and to quickly build knowledge base in order to best serve client through self-driven learning.Anticipates adverse circumstances & adjusts accordingly; provides documentation to increase effectiveness and improve upon learning of othersProvide guidance to Benefit Account Manager level I and II as needed in building overall Account Manager knowledge. Identified as a team resource, resource & process gaps, works with Team Trainer and SME to update and streamline. Takes initiative to further improve consultative and process knowledge as a SME for the team.

Rolling Meadows, Il, Us

➢Measure performance of existing over 1500 clients totaling over 100,000 employees and determine eligibility to convert them from free minimal services to paid full scopes of service.➢Dedicated point of contact for Client Management teams as well as benefit advocates servicing over 1500 Client Service Operations clients and all Concierge level of service clients.➢Responsible with becoming familiar with each clients benefit plan design for employee benefit education, and participating in risk, compliance assessments and audits which allowed her to draft, and review internal processes, training, resource materials covering various client benefit plan designs, and Payroll/Enrollment system navigation.➢Manage relationships with Account Management teams, the Benefit Advocate Center, and the clients.➢Collaborate with branch sales producers and account management teams for client educational and annual enrollment meetings➢ View and analyze data and metrics to assess satisfaction of over 1500 clients and advocate center utilization. Identify areas of opportunity and create a process to address the needs for continued increase in client satisfaction and NPS. Increased utilization by 15% and rising though continued education and communication advantage of use of the benefit advocate center.➢Support Gallagher relationships by developing professional and trusting relationships with client members.

Rolling Meadows, Il, Us

➢ Obtain information and process updates for renewing over 1500 small and mid-sizedgroup clients leveraging the services of the Benefit Advocate Center.➢Train advocates on client benefit knowledge and enrollment system.➢Process updates to over 100 existing BAC resource information provided to Client Managers that reflect current BAC processes.

Rolling Meadows, Il, Us

➢ Responding accurately to benefit questions, providing claim resolution expertise and any other assistance and/or support requested or required by the client servicing over 100,000 employee staff members.➢ Advocate and negotiate on behalf of the client members as necessary to assist with eligibility, claim and benefit issues or any question or concern.➢ Use of clients HRIS systems to enroll in benefits, verify and or edit elections. Process changes to demographic data. HRIS sytems include but are not limited to Workday, ADP, UKG, Netchex, Bswift, Paycor.

Nashville, Tennessee, Us

➢ Evaluate concerns and technical issues, identify, and deploy solutions, and train customers on solution steps➢ Navigate company software programs and knowledge databases to troubleshoot technical issues for customer’s personal devices➢ Meet and exceed key performance indicator metrics for call performance measurements and goals

Seattle, Wa, Us

➢ Operate order pickers, tuggers and other equipment to move largequantities of merchandise.➢ Verify submitted orders are correctly packaged quickly and efficiently➢ Assist Supervisor in problem solving and quality assurance

Chevy Chase, Md, Us

➢ First point of contact for all calls, Interact with claimants and policy-holders.➢ Verify Accident facts, determine fault based on facts provided, confirmcoverage applies to claim.➢ Settle claims where there are no injuries.

➢ Manage 100 plus patient accounts ensuring their timely delivery of their medical supplies on a monthly basis, thoroughly document all contacts and conversations; follow up as required.➢ Verify patient insurance and what is covered by their plans, Ensure all prescriptions are current and contact doctor’s offices as needed. Verify payments made for out-of-pocket services processed.➢ Function within a team-based environment, and actively participate in achieving team goals.

Baltimore, Maryland, Us

(Office Closed)➢ Provide information on a variety of complex customer service issuespertaining to retirement, annuity and investment products and transactions.➢ Communicate with clients regarding service requests or problems;thoroughly document, evaluate and resolve inquiries, follow up as required.➢ Gain proficiency in various administrative and automated workflow systems➢ Consistently meet and exceed set quality and productivity metrics.

New York, Ny, Us

(Company Acquired by Transamerica)➢ Provide information on a variety of complex customer service issuespertaining to retirement, annuity and investment products and transactions.➢ Communicate with clients regarding service requests or problems;thoroughly document, evaluate and resolve inquiries, follow up as required.➢ Gain proficiency in various administrative and automated workflow systems➢ Consistently meet and exceed set quality and productivity metrics.