Ebony Ashley Matos Email & Phone Number

New York, United States

Remote

- Responsible for handling all assigned customer contracts and resolving inquiries in a timely manner while providing exceptional customer service - Communicated directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries, executing customer renewals - Communicated renewal rates, negotiated and provided alternate.

Bethlehem, Pennsylvania, United States

- Managed a book of business and customer requests- Negotiated renewal rate relief for groups <25 through negotiations with underwriting and generating plan options- Identified Add Issue opportunities for groups <25 by generating Business Objects reports and strategies developed in collaboration with Sales Reps - Follow up with Producer/Assistant regarding.

Bethlehem, Pennsylvania, United States

• Managed customers' requests and identified solutions for complex customer issues, examining the nature of the situation and using various internal resources, appropriate systems, and helpline/ resolution support.

Quakertown, Pennsylvania, United States

- Demonstrated professional customer service, professional verbal and social communication skills- Independently multi-tasked by handling a vast amount of front desk receptionist duties- Managed and scheduled customer and client visits - Organized and managed incoming and outgoing mail- Managed and transferred a high volume of incoming calls, emails.

Allentown, Pennsylvania, United States

- Independently managed and performed vast general administrative tasks - Scheduled Meetings and events- Managed and re-routed incoming and outgoing correspondence, including faxes, emails, voicemails, mail- Prepared and managed corporate invoices, purchase orders, reports, memos, letters, financial statements, and other documents as needed- Regularly.