Ebony Silk Johnson Email & Phone Number

Miami, Florida, United States

Weston, Florida, United States

Miami, Florida, United States

While functioning as a public awareness representative for Catholic Hospice, I direct efforts to identify individuals’ difficulties. To start hospice care, I complete the online paperwork necessary issues by assisting patients and their families. To avoid unanticipated occurrences, I find and correct inaccuracies in patient database entries. To patients and families on how to finalize admission processes, I guide person, over the phone, and by email. To increase referrals, I respond quickly to new referrals by building trust with new referral sources. Key Accomplishments: ► Nominated for Hospice Heroes Catholic Hospice 2020 after gaining valuable knowledge about pain control and symptom management.► Maximized understanding and awareness of excellent ethical and moral principles following Catholic Hospice's mission, vision, and legal requirements.► Acted as representative of Catholic Hospice in developing professional relationships with skilled nursing facilities, physicians, hospitals, active senior living communities, and other organizations in a local region.► Guided and cross-trained workers in multiple jobs through the admissions process in the intake department.► Received training to gain insights regarding subject matter expert with new electronic medical record system, trained other employees, and provided superuser access for managing various operations.► Designed templates to assist admissions personnel in communicating more efficiently to ensure patient satisfaction.

Tamarac, Florida, United States

By keeping track of home health demands, market conditions, and competitor actions, I developed and implemented strategies and fulfilled sales objectives. Here, I offered public education on the agency's home health care services and how to obtain them. To take advantage of fresh and long-term sales prospects, I coordinated with vendors and developed effective alliances. Key Accomplishments: ► Interacted with and informed physicians, hospitals, public health agencies, nurses' associations, and state and county medical societies about Encompass' services while serving as an Encompass representative.► Improved home health care and hospice services by following organizational policies while implementing programs and procedures.► Assisted Encompass with public awareness efforts, thus raising enthusiasm and support.► Hired competent applicants by meeting and exceeding the Division Manager's referral and admission objectives.► Maximized brand awareness and enhanced interaction with target audience by formulating creative marketing initiatives.

Fort Lauderdale, Florida, United States

To improve the patient experience, I prepared rapport with all internal and external customers and maintained active contacts. I was responsible for analyzing and gathering data from several sources, then presenting results to top management in order to enhance operations. I also learned new skills while working at Vitas Healthcare and implemented them in everyday operations and activities to increase organizational efficiency and production. To avoid uncertainty, I answered any inquiries received about services precisely and professionally. I participated in continual training and development related to healthcare environment changes to promote well-being. Key Accomplishments: ► Oversaw schedules of over 70 admissions team members in terms of potential patients and referral sources, referring many cases every day.► Provided exceptional support in programs, such as Parallon and Vendor Mate, qualifying nurses, liaisons, and account executives to optimize competence.► Processed new referrals sent directly to the hospice program as quickly as feasible.► Enhanced learning capacities of admissions employees and program schedulers in response to changes in workflow and environment through training and development.► Administered four additional program schedulers and up to 30 admissions coordinators regularly.► Maintained smooth operation flow by preparing a variety of written messages.