Ebony Silk Johnson Email & Phone Number

As a resourceful and technically sophisticated professional, I possess knowledge and expertise in enhancing customer response strategies, implementing new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. I am eager to advance my career and obtain a progressive role within company providing world-class customer service. I pay strong attention to skills in maximizing resources, value, and efficiency to propel the company's growth and revenue. To shortly introduce myself, I started my professional career as Customer Service Representative and have worked in multiple recognized organizations, including Catholic Hospice, Encompass Home Health, and so on. Currently, I am working at Ultimate Kronos Group as Product Support Representative and want to continue pursuing my career in the same position. I have also gained expertise in monitoring and troubleshooting customer issues, setting up and managing support cases, providing excellent customer experience, and ensuring delivery of quality services by the support team. Moreover, I have completed numerous certifications, such as AWS Cloud Practitioner and Enterprise Cloud Computing, that enhanced and polished my knowledge and skillset in networking and security, SQL, SEO/OEM, online sales, social media strategies, and table development. I am skilled in developing dynamic and powerful concepts that are successful at communicating the desired message in a compelling fashion. Furthermore, I have become adept at overseeing a wide variety of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing customer satisfaction. To enhance the organization's success, I adopted various strategies to store ad easily access data. My skills demonstrate that I have extensive experience in this field and can outperform related operations. With theseskills, I will surely be an asset to organization. So, if you are in need professional, then please do contact me.

Listed skills include Team Coordination, Administrative Assistance, Electronic Medical Record System, Content Developement, and 26 others.

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  Miami Dade College

  Enterprise Cloud Computing