As the VP of Operations and Analytics at Plan Advisors, I ensure our relationships with carriers and agency leaders is strengethened through positived interactions and data driven insights. I lead a team that ensures 25k+ agents are onboarded and certified to sell annually. A team of data and finance experts to ensure both processes run smoothly. A team of customer service experts.A creative marketing team. And an industry leading compliance team. Boasting over 20 years of experience in strategic leadership, operational analysis, team developement, financial analytics, and process improvement, with a BBA in Accounting from Indiana University Southeast. Ultimatly, my passion is to support agents and agencies while they support those seeking healthcare coverage. Programming and Analytics is my tool of choice.My teams have successfully implemented multiple projects that enhanced the efficiency, quality, and accuracy of reporting and analysis, as well as the alignment of operational levers with business objectives. One of my most impactful projects was the creation of a model to forecast $1B in cost with 20+ operational levers that included 3 product lines and four distribution channels. This which earned me the Star Award in 2019 and was a foundational component of the strategic growth plan for a Fortune 50 company.
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FounderInsursuccessUnited States -
Vice President OperationsIntegrity Marketing Group Llc Jun 2022 - Present -
Data Measurements & Reporting ManagerCigna Mar 2021 - Jun 2022 -
Manager, Finance Data And AnalyticsOnco360 Oncology Pharmacy Sep 2020 - Feb 2021Louisville Metropolitan Area -
Lead, Business System AnalysisHumana May 2012 - Sep 2020Louisville, Kentucky AreaTransform team from operational reporting to analyticsWork with leaders to understand the impending opportunities then provide feedback and analytics to support decisions.Create analytics to support decisions such as compensation changes, company segmentation and realignments.Create models to predict outcomes based on variables including changes in sales projections, compensation structure, member behavior and market conditions. It is used to predict over $1B in corporate liability and 24 months financial forecasting.Lead the MarketPOINT Finance team to automated analyticsIdentify the cost and performance drivers for the organizationDetermine the data points needed for evaluationWork with variance teams to determine the most accurate sources of data and establish relationships with the ownersAcquire, evaluate and report on data using SQL, QlikView and TableauParticipate in team hiring, training and ongoing technical supportIdentify and implement new processes using trends in technology to improve analytics and gain operational efficienciesManage project requirements, budgets, testing, implementation, documentation, training and rollout.Support leaders in monthly expense and budget review, annual budget preparation and monthly journal entries and close process. -
Business ConsultantHumana Dec 2011 - May 2014Louisville, Kentucky AreaEvaluated the technical and operational impact of the merger of HumanaOne and Marketpoint lines of business then merged reporting infrastructure to a consolidated platform.Identified key operating indicators for financial systems, leads systems, sales systems, customer relationship and agent management systems Systemically obtained data and created automated reporting packages for eachCreated requirements for corporate IT to develop system based on my project planServed as Process Consultant Humana One (merged from 4 companies in 4 states) to determine areas in which we could gain operational efficiencies and created a consolidated information platform. Project completed 1 year early and saved 40% under budget. Travel to work with various teams understand processes, challenges and system constraintsDesigned new processes and identified resources necessary for implementationLead project budget, timeline, implementation, documentation and trainingSystem programming as necessary
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Business AnalystHumana Apr 2008 - Dec 2011System support and Operational Analysis for Humana’s’ Senior Products Sales Division. Subject Matter Expert for sales reporting, sales information systems, membership analysis, sales goals and trending & analysis Responsible for departmental systems documentation and peer trainingLiaison between Humana MarketPOINT and IT developers both domestic and abroad. Worked with legal department to create systems for tracking sales compliance and adherence to state and federal Department of Insurance Regulations
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Finance AnalystHumana Apr 2006 - Apr 2008Prepare and analyze financial, membership and operational data to determine corporate areas of opportunity. Also provided budget preparation support and analysis for all service centers general accounting support.Redesigned national phone reporting process to increase accuracy and decrease preparation time by10 hours per week per service center.Work with development teams to identify data requirements for systems conversions.Support senior leadership with ad-hoc reporting and analysis.Provide operational and financial analysis for the Louisville Service Center. Also responsible to adhoc report creation and analysis, in addition to budgeting and forecasting support.Redesigned reporting system for inventory and production from source data acquisition across multiple data warehouse platforms to final reporting and analysis saving 30 hours of processing per week.Decreased process time by 20 hours per week while increasing accuracy of daily reporting.Create and maintain structures for daily reporting as of 2020 those processes as still in place.
Ebony Sykes Education Details
Frequently Asked Questions about Ebony Sykes
What company does Ebony Sykes work for?
Ebony Sykes works for Insursuccess
What is Ebony Sykes's role at the current company?
Ebony Sykes's current role is Founder.
What schools did Ebony Sykes attend?
Ebony Sykes attended Indiana University Southeast.
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