Ebony Whitted Email & Phone Number

Remote

Concord, North Carolina, United States

Efficiently execute responsibilities as a key-holder; such as managing a team of 20+ associates, delegating task, opening and closing store procedures, and performing daily projects to increase overall store performance while giving A+ customer service at all timesMaintained to drive a workplace environment that promotes positive interactions with one associate or manager to anotherCreated an Employee of the Month recognition program to show employees that their hard-work is valued

Kannapolis, North Carolina

Oversaw daily store operations with key-holding responsibilities; counting cash drawers, processing returns, preparing cash deposits, opening and closing store, maintain and sign off on payrollManaged challenging situations with great customer service to resolve customer conflicts and complaints; which impacted our sales positivelyAssigned employees specific duties to best meet the store’s needsDeveloped customer relationships to ensure customer loyalty

Provided a presence a Residence Hall office while corresponding with residents addressing concerns and answering questions with a positive attitudePlanned and help conduct 5+ activities for the college residents who stayed on campus per semesterDemonstrated organizational skills by filing paperwork, completing forms, maintaining records, and by creating a semester long work schedule for co-workers to fit their availabilityPromoted and Established activities/programs to best fit students “free-time” to gain more interactions and participationAssisted in the day-to-day activities in the Residence Hall OfficeSubmitted facilities requests, lock changes and other requests, via E-mail, to departmental entities

Charlotte, North Carolina Area

Worked on perfecting Customer Service Skills and planning the day-to-day operations of a multi-million dollar storeLearned to forecast staffing needs accurately and building effective scheduleParticipated in and lead Store Leadership visits to gain feedback in your assigned store, then enacting a plan to address the feedbackProtected the stores treasures by partnering with our Loss Prevention experts on shrink initiatives & training associates on awareness and shortage goals

Fayetteville, North Carolina

Fayetteville, North Carolina

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Historian of UNCC Chapter of Queen In You LLC, Member of National Council of Negro Women, Member of Public.

Certificate, Medical Billing & Coding Specialist

High School Diploma

Activities and Societies: Women’s Varsity Golf Team, Step Team, Healthcare Pathway, SGA Historian, Manger of Men’s Varsity Basketball Team