Eric Bouteiller Email & Phone Number

Windsor, Ontario, Canada

- Lead a team of skilled IT professionals, providing guidance, mentorship, and support to ensure seamless operations and high-quality deliverables.- Develop and implement strategic plans and initiatives to align technology solutions with the overall business objectives, resulting in improved efficiency and productivity.- Collaborate with cross-functional teams to identify technology gaps and opportunities, and design innovative solutions to enhance business processes and drive success.- Proactively assess emerging technologies and trends to identify opportunities for innovation and competitive advantage, keeping the organization at the forefront of technological advancements.

Windsor, Ontario, Canada

Windsor, On

In addition to retaining a number of system administration responsibilities, I have transitioned into a role where my focus is primarily on analyzing current workplace processes and determining where implementations or improvements of IT systems can yield increased business efficiency and productivity. Areas of focus include front office, engineering/estimation, shop floor as well as internally within the IT department.

Windsor, On

As the lead Technical Support Analyst I was responsible for the day-to-day consultation, training, instruction, trouble-shooting and problem-solving to computer users for hardware, software, network and related computer systems and peripheral devices. Other roles and responsibilities taken on in this position included;- Accurately managing IT asset inventory and software licensing compliance. - Ensuring all end user systems have up-to-date software and anti-virus protection. - Ensuring all important company data is successfully backed up to tape daily- Analyzing help desk performance through various statistical and reporting methods and implementing changes necessary to improve. - Automating user/administrator tasks through Group Policy, scripting, task scheduling etc.- Observing/reporting website analytics and suggesting strategies to improve traffic, SEO and user experience- Managing file access and security on all servers- Backing up lead administrator of Citrix servers/applications and Cisco VOIP

Windsor, On

Part-time Instructor in the Web and Interactive Advertising program. Current courses: Search Engine Optimization (SEO) and Web Analytics

First level internal/client IT support; Responsible for diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades; Improve efficiency on business processes; Assist in network migrations; Document and archive relevant task processes or research for future referenceContribute to the development of internal cloud based ERP application in ASP.NET C#, specializing in user experience and forms; Maintain, design and improve client internal/external Sharepoint and Wordpress websites through development of custom themes, web-parts and plugins; Increase site web presence through SEO optimization

Mobile Audio / Home Theatre sales associate