As a Sales Engineer in the oil and gas industry, I developed tailored technical solutions and maintained strong client relationships, ensuring customer satisfaction. Previously, as an Incident Management Specialist at Orange Business Services, I handled complex network issues and provided technical support to customers across different regions and sectors. I have hands-on experience with LAN, WAN, Voice, Network Security, and Video Conferencing Systems, and I can configure and troubleshoot routers and switches in various scenarios.I hold a Bachelor's degree in Electrical and Energy Engineering from Cairo University, and I have completed courses in Marketing and German Language from The American University in Cairo and Fachhochschule Aachen, respectively. I have also obtained certifications in Embedded Systems and possess multiple patents and publications in the field of networks. I am fluent in German, English, and Arabic, and I have worked as a freelance tutor for mathematics. I am passionate about learning new skills and technologies, and I am looking for a challenging opportunity in the networks field or software development in the UAE.
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Sales EngineerGamatech Energy Feb 2024 - PresentAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates- Develop strategies to approach new clients and maintain strong client relationships.- Manage client relationships and handle the supply chain process for existing clients.- Provide technical support and tailored solutions to meet client needs.- Ensure timely delivery of products and services, maintaining high customer satisfaction. -
Incident Management SpecialistOrange Business Services Mar 2022 - Feb 2024Cairo, EgyptHands-on experience with LAN, WAN, Voice, NetworkSecurity, and Video Conferencing System.Able to configure and/or troubleshoot issues withRouters in a WAN.Able to configure and/or troubleshoot issues withSwitches in a LAN.Dealing with multiple users’ configuration in the Voiceservice and/or Video Conferencing Systems to ensure abest-in-class end user experience.Hands-on experience with ZScaler within the NetworkSecurity aspects.Working in Morning and Overnight Shifts to support ourcustomer round the clock -
Vodafone Ireland Customer Service RepresentativeVodafone Feb 2020 - Sep 2020EgyptProviding helpful information, answering questions, supporting customers while ensuring their satisfaction with the service of the company. Handling professionally customer complaints and problems, which enabled me to improve my skills while working with challenging situations. -
Mathematics TutorFreelance Sep 2019 - Jun 2020Cairo, EgyptFreelance tutor for mathematics - IGCSE students
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Embedded Software EngineerRwth Aachen University Jul 2018 - Sep 2018Aach, Baden-Württemberg, GermanyLearnt the technology of the mobile robots for flexible intralogistics, learnt the assembly of robotics and smart automation, while improving my German language. -
Engineer InternAbb Jul 2017 - Aug 2017Cairo, EgyptLearnt the process of production of transformers (Oil and dry transformers), dealt with the design specifications, got involved in the team of the Supply Chain Management.
Ebraam Fam Education Details
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Electrical And Energy Engineering -
Marketing/Marketing Management, General -
German Language And Literature
Frequently Asked Questions about Ebraam Fam
What company does Ebraam Fam work for?
Ebraam Fam works for Gamatech Energy
What is Ebraam Fam's role at the current company?
Ebraam Fam's current role is Sales Engineer at Gamatech Energy.
What schools did Ebraam Fam attend?
Ebraam Fam attended Cairo University, The American University In Cairo, Fachhochschule Aachen.
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