I have been the Service Delivery Manager for Jasco Enterprise Gauteng region for the past 10 years. During this time I have grown as an individual and have focused much of my time on maintaining customer relations through internal change; customer escalations and business enhancements.Over the period of 15 years I have managed to build and maintain relations with customers internally and externally. These relationships are still being maintained via constant review engagementsI have in excess of 5 years of experience in the support and installation of Avaya Telephony technology. My experience includes that of implementation, maintenance and troubleshooting on Avaya IP Telephony systems. My 9 years’ experience with added experience and knowledge of contact center environments and processes, both from an operational and a technical perspective, have assisted me extensively.
Listed skills include Avaya, Service Delivery, Sla, Telephony, and 17 others.