Currently hold a Specialist:Data position at Vodacom which is a division of Vodafone.Facilitate in-class and in-store training to Vodacom employees.Facilitate all data related training within Vodacom Academy.Facilitate call centre training to Vodacom employees. Facilitate device training for all mobile Operating Systems which include iOS, Android, Blackberry OS & Windows Mobile.Daily L&D system updates and course coordination. (Sumtotal)Facilitate all mobile data training which include:Social Network training and setup.Application Store training and setup.Modem and Router training and setup. Determine the exact nature of training needs.Arrange training events in accordance with the annual training schedule.Work with training coordinators to ensure venues are arranged in accordance with planned training.Work out a monthly in-store training plan to achieve set target for training delivery.To ensure designated stores are up to date with training requirements.To ensure all project deadlines are met and produced in accordance with the agreed training format.Provide constructive feedback timeously where content up-dates or changes are required for training content.To monitor training completion of delegates and to assist with graduation which is held annually.Reporting weekly and monthly on training targets achieved.Presenter on Vodacom Academy TV.Develop and execute personal development plan.

Facilitate in-class and in-store training to Vodacom employees.Facilitate all data related training within Vodacom Academy.Facilitate call centre training to Vodacom employees. Determine the exact nature of training needs.Arrange training events in accordance with the annual training schedule.Work with training coordinators to ensure venues are arranged in accordance with planned training.Work out a monthly in-store training plan to achieve set target for training delivery.To ensure designated stores are up to date with training requirements.To ensure all project deadlines are met and produced in accordance with the agreed training format.Provide constructive feedback timeously where content up-dates or changes are required for training content.To monitor training completion of delegates and to assist with graduation which is held annually.Reporting weekly and monthly on training targets achieved.Develop and execute personal development plan.

Assess calls for Vodacom call centres: customer care, team leaders, CIC, 155 Data etc. in accordance with the quality measurement system.Submit assessments within the allocated time frames. Ensure calibration sessions are conducted.System quality checks, IVR checks and call classifications.Conduct quality circles.Audit the feedback process conducted by team leaders.Identify new process improvements per month.Document enhancement/changes required and assign to the relevant stake holders for validation and approval.Ensure relevant systems/documents reflect changes.Communicate to all necessary role players through the appropriate channels/mediums.Weekly report on assessments results to be sent to be sent to team leaders and quality supervisor.Weekly meetings and calibration minutes reports to be sent to relevant role players.Provide support through expert knowledge and coaching.Identify training needs and follow escalation process for training needs to be addressed.Develop and execute personal development plan.

Call Centre ConsultantAssisting all Vodacom stores & retailers with any queries that they have with regards to any of Vodacom contract & pre-paid subscribers.Selling of Value added services.Package MigrationsAccount enquiries.Assisting clients with upgrades and contract renewals.Assisting clients with contract cancellations and enquiries