Ebrahim Mohammed Email & Phone Number

Riyadh

 Reporting Directly to Head of IT Operations Configuring and Managing server roles (i.e. Active Directory, Exchange server, File & Printer, DHCP, DNS, FTP, etc.) Optimization and Initialization of IT Equipment (i.e. Servers, cameras, Time attendance, etc.) all over the sites Managing Avaya IP Office 500 Backup system – Symantec Backup exec 12.5 Maintaining & upgrading the firmware on MFP’s, printers, Access Points, Projectors & Fax Monitoring and making preventive maintenance if required Installation & Upgrades on OS, Applications, Software, hardware & Antivirus Monitoring & updating available updates of OS, Applications, Software & Antivirus System Backup management, ERP Data backup & printing issues Email Spam filter management Web Content filtering management on firewall Maintaining Telephone billing system and generating reports Technical support for clients on applications and IT resources Ordering consumables as per the requirement Inventory Management Remote user support either by phone or remote desktops applications Escalates problems and issues to a higher level of support this includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction Reviewing maintenance contracts and providing feedback, renewal of licenses

 Reporting Directly to Head of IT Operations Configuring and Managing server roles (i.e. Active Directory, Exchange server, File & Printer, DHCP, DNS, FTP, etc.) Optimization and Initialization of IT Equipment (i.e. Servers, cameras, Time attendance, etc.) all over the sites Managing Avaya IP Office 500 Backup system – Symantec Backup exec 12.5 Maintaining & upgrading the firmware on MFP’s, printers, Access Points, Projectors & Fax Monitoring and making preventive maintenance if required Installation & Upgrades on OS, Applications, Software, hardware & Antivirus Monitoring & updating available updates of OS, Applications, Software & Antivirus System Backup management, ERP Data backup & printing issues Email Spam filter management Web Content filtering management on firewall Maintaining Telephone billing system and generating reports Technical support for clients on applications and IT resources Ordering consumables as per the requirement Inventory Management Remote user support either by phone or remote desktops applications Escalates problems and issues to a higher level of support this includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction Reviewing maintenance contracts and providing feedback, renewal of licenses

Diploma, Microsoft Certified System Engineer - 2001

Microsoft Certified Professional

Advanced Diploma In Computer Applications

English, Arabic, Maths, Physics, Chemistry