Ebrahim Hammad Email & Phone Number

Bahrain

Bahrain

- Managing customer requests for software and license deliveries through different business units in the corporation to insure all the requirments for all stakeholders are met as expected.- Managing customers accounts for contact setup with relevent authorization.- Being under pressure each quarter-end to make sure all the requirments are met for revenue recognition under strict timeline.- Defining process gaps and provide solutions to enhance the work flow process.- Capturing knowledge from different aspects of our daily tasks and create learning materials for team members to contribute in building a mature team through continuos learning.- Proactively highlighting possible issues in contracts from product and delivery perspective to sales team to avoid any rework required in a very strict timeline.- Cooperate with other business units to overcome issues that affect the work flow for more efficient environment.- Defining lack of knowledge areas and work to capture the required knowledge to enhance the overall operational excellence.- Monitoring our business unit dashboard and send a weekly report to highlight the status of existing work load and to insure best case managment practices. - Communicating professionally with external and internal customers to achieve the required results.

Bahrain

- Managing customer requests for software and license deliveries through different business units in the corporation to insure all the requirments for all stakeholders are met as expected.- Managing customers accounts for contact setup with relevent authorization.- Being under pressure each quarter-end to make sure all the requirments are met for revenue recognition under strict timeline.- Defining process gaps and provide solutions to enhance the work flow process.- Capturing knowledge from different aspects of our daily tasks and create learning materials for team members to contribute in building a mature team through continuos learning.- Proactively highlighting possible issues in contracts from product and delivery perspective to sales team to avoid any rework required in a very strict timeline.- Cooperate with other business units to overcome issues that affect the work flow for more efficient environment.- Defining lack of knowledge areas and work to capture the required knowledge to enhance the overall operational excellence.- Monitoring our business unit dashboard and send a weekly report to highlight the status of existing work load and to insure best case managment practices. - Communicating professionally with external and internal customers to achieve the required results.

 Managing incoming phone calls and e-mails from clients. Managing the execution of VIP client’s requests.  Extensive searching to deliver the proper information for the clients. Achieving high manner of communication level with clients.

 Planning the information technology requirements.  Insuring all devices is working fine and resolves problems when needed. Train employees on new systems and new technology. Creating and managing the company website and social media accounts. Work flow process design along with management. Planning new projects with the marketing team. Creating company documents.

Bachelor'S Degree, Business Information Systems

Activities and Societies: IT college group member

Business/Commerce, General