Ebrahim Saeed Email & Phone Number

Salem, Ma, Us

Newburyport, Massachusetts, United States

Salem, Massachusetts, United States

●Survey and document all campus analog infrastructure. ●Continuously maintain and update project documentation.●Rack MediaPacks in chosen network closets●Configure MediaPack settings and troubleshoot any system issues or alarms.●Tone, Trace, Cross-Connect, and migrate nearly 150 chosen analog stations including, desk phones, polycom conference phones, elevator emergency phones, and blue light emergency phones to new Audiocodes MediaPack analog phone system. ●Supply, and confirm clear dial tone to nearly 100 chair lift, elevator, and blue light emergency phones.●Configure migrated analog stations within the MediaPack settings and Audiocodes SBC.●Gather and review Syslog data to troubleshoot call routing, hardware, or programming issues.●Notify cross-departmentally about any emergency phone issues to facilitate timely vendor response for repairing emergency phone hardware or cabling.●Deploy Desk and Wall Analog Phones at front desk, common area, office and courtesy phone locations.●Deploy and troubleshoot Polycom conference room phones campus wide.●Decommision and document nearly 550 remaining analog stations on campus including phone hardware, wall phone jacks, and Avaya stations.●Migrate phone stations to Microsoft Teams as needed.

Salem, Massachusetts, United States

●Trained, and managed task assignments for Telecom/Networking student employees. ●Received training on Avaya legacy Analog system and basic Audiocodes MediaPack Configuration.●Monitored, categorized, prioritzed and resolved incoming tickets in Jira Service Desk.●Deployed and troubleshooted desktops, laptops, and their accessories such as peripherals and docking stations. ●Troubleshoot desktop, and printer network outages for users. ●Activated Ports including RJ45 Port replacement, creating closet connections and changing the VLAN.●Completed Cable Management in network closets including cable removal and rerouting if necessary.●Connect and Configure Printers on DHCP and Network.●Replace end of life batteries in the network closet UPS devices.●Assigned and unassigned Microsoft Teams Calling Extensions to users using PowerShell scripts.●Managed Microsoft Teams Licensing in M365 Admin and related user attributes in AD partially using PowerShell.●Tracked Teams Calling Extensions in IT Assets when provided or removed from users.●Deployed and troubleshooted mobile devices including tablets, mobile phones, and their accessories.●Managed eFax access providing confidentiality and information security. ●Determined eligibility for phone upgrades by analyzing customer accounts through the Verizon portal.●Regularly accessed and reviewed customer mobile device information within the portal. ●Coordinated replacement phone orders, including screen protectors and cases, through Verizon representatives.●Facilitated eSIM card swaps for customers using the portal.●Troubleshoot Microsoft Teams, Zoom, and Jabra Headset related issues both in person and remotely providing end user support.

Salem, Massachusetts, United States

●Monitored, categorized, prioritzed and resolved incoming tickets in Jira Service Desk.●Deployed and troubleshooted desktops, laptops, and their accessories such as peripherals and docking stations. ●Troubleshoot desktop, and printer network outages for users. ●Activated Ports including RJ45 Port replacement, creating closet connections and changing the VLAN.●Completed Cable Management in network closets including cable removal and rerouting if necessary.●Connect and Configure Printers on DHCP and Network.●Replace end of life batteries in the network closet UPS devices.●Performed port tracking documentation for Teams e911 compliance providing location data for emergency services.

Salem, Massachusetts, United States

●Performed the initial survey and documentation of campus analog phone infrastructure, improving data availability and organization.●Decommissioned phone hardware and Avaya Site Administration stations. ●Assisted Data Center Team with replacing old server hardware.●Laid the foundation to move from Avaya to AudioCodes MediaPacks for the ITS Teams Calling Implementation Project.

Salem, Massachusetts, United States

●Monitored, categorized, prioritzed and resolved incoming tickets in Jira Service Desk.●Assigned and unassigned Microsoft Teams Calling Extensions to users using PowerShell scripts.●Managed Microsoft Teams Licensing in M365 Admin and related user attributes in AD partially using PowerShell.●Tracked Teams Calling Extensions in IT Assets when provided or removed from users.●Deployed and troubleshooted mobile devices including tablets, mobile phones, and their accessories.●Managed eFax access providing confidentiality and information security. ●Determined eligibility for phone upgrades by analyzing customer accounts through the Verizon portal.●Regularly accessed and reviewed customer mobile device information within the portal. ●Coordinated replacement phone orders, including screen protectors and cases, through Verizon representatives.●Facilitated eSIM card swaps for customers using the portal.●Troubleshoot Microsoft Teams, Zoom, and Jabra Headset related issues both in person and remotely providing end user support.

Salem, Massachusetts, United States

Tire leak discovery and repairs. Tire installations including removal, installation, and balancing.Replaced TPMS sensors.Battery tests and replacements.Replace windshield wipers and various light bulbs.Performed oil changes.Operated lifts.

Salem, Massachusetts, United States

Opened and closed the store.Closed out registers at end of shifts.Assisted commercial accounts and businesses in finding and obtaining the right parts.Properly disposed of oil. Used planograms to organize and stock according to company policy.Installed batteries.Ordered parts from warehouse and other stores.Installed Windshield Wipers.Test Starters and Alternators.Performed Check Engine light scanning.Handled returns and complaints. Trained and managed Store Associate and Delivering Driver employees. Restructured and organized the store layout to maximize space leading to efficiency and profit.

Swampscott, Massachusetts, United States

Worked with customers to fulfill their needs.Tasked by manager and succeeded in organizing and stocking new and old merchandise using personal skills. Ended closing shifts by making bank deposits.Cleaned store every shift including vacuuming, window cleaning, recovery, merchandising, and stocking in order to make store easily shoppable.Handled multiple managerial tasks including damages and basic training for new staff members.

Danvers, Massachusetts, United States

Greeted customers on entrance and handled cash and credit transactions.Met and exceeded store goals for upselling Access Pass and Embroideries.Restocked and organized items as necessary and as directed.Recognized by peers and management for going above and beyond normal job functions.Deposited profits after each closing shift.Performed a recovery each shift to keep the store clean and easily shoppable.Cleaned store each shift including vacuuming and window cleaning.

Billerica, Massachusetts, United States

•Completed A/V Boardroom updates providing the most compatible, user friendly, modern, and inexpensive option. •Assembled fully equipped workstations/desktops that best suit employee needs. •Troubleshoot workstation/desktop related issues for users.•Shadowed IT and Engineer Faculty.

Bachelor Of Business Administration, Information And Data Sciences

Minor, Information Technology