Eric Brenner Email & Phone Number

Lead team of 12 technology staff responsible for efficiently managing $2.5MM in annual spend, supporting technology needs of over 900 staff across 23 offices, and participating on organization’s Leadership Team.Accomplishments:• Spearheaded development and implementation of a comprehensive technology roadmap, successfully transitioning organization's applications, data, and software to cloud-based platforms including Microsoft Office 365 and AWS.• Implemented extensive cybersecurity program to safeguard organization's sensitive data and measure compliance against the NIST Cybersecurity Framework.• Implemented electronic health record (EHR) system to electronically bill for clinical services and streamline treatment in the behavioral health program area.• Modernized corporate network to SD-WAN technology.• Transitioned phone system to flexible VOIP system, reducing the need for hundreds of cell phones.• Streamlined IT support services by implementing new ticketing system, improving access to response times of IT resources.• Rolled out electronic annual performance review and goal setting tool used by all staff.

Led team of 5 technical and performance staff focused on creating technology solutions to manage participant information and track, report on, and improve participant outcomes.Accomplishments:• Developed and implemented Best Results impact process used by all major service areas to identify key outcome-oriented strategies and engage leadership in continued program improvement.• Implemented electronic employee recruiting and on-boarding system.• Created annual participant demographic reports used in grant reporting.

Led team of 3 technical staff responsible for implementing technology solutions.Accomplishments:• Identified and implemented standardized web-based case management data solution to drive improved efficient entry and management of participants in a variety of program areas including Behavioral Health, Early Childhood Education, Parent Support, and Youth Services.• Streamlined data management for residential facility by moving from paper-based documentation system to electronic data management system.• Managed foster care data system responsible for tracking placements of over 1,600 foster children and accurately calculate monthly payments to over 700 foster families.

Chicago, Illinois, Us

Designed comprehensive solutions for major IT projects, led system design teams, communicated with business and IT leads throughout system development lifecycle, clarified business requirements, estimated project size and costs, developed project plans, developed high level technical design specifications, assisted in contract negotiations for out-sourced development work, performed data analysis to verify project results, and ensured project delivery through use of corporate architectural standards.

Chicago, Illinois, Us

See description above.

Chicago, Illinois, Us

Worked with business area to develop underwriting systems, managed junior developers, met data processing and reporting needs, streamlined underwriting processes, maintained Lotus Notes databases, and developed an Access system used to manage international property risk exposures.

Managed corporate software training program, developed internal training courseware and documentation, performed classroom training, provided support to end-users.

Us

Provided consulting services in database development and customized training courseware, mentored new corporate trainers and certified in-house trainers on product courseware.

Provided support for product demonstrations and launched desktop publishing training program.

Tracked, maintained and coordinated all product documentation. Created brochure graphics, product inserts and labels. Developed a documentation database in FileMaker Pro, improving staff accessibility and response time to customer inquires.