Ebrenza Jonathan Email & Phone Number

Bellville, South Africa

Work activities:Inbound receive calls from customers and clients, e.g. queries, requests, orders and complaints;Outbound - contact potential customers and clients with the aim of gathering information and/or selling a product.Work activities involve: setting and meeting performance targets for speed, efficiency, sales and quality;managing the daily running of the call centre;liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;monitoring random calls to improve quality, minimise errors and track operative performance;coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;reviewing the performance of staff, identifying training needs and planning training sessions;recording statistics, user rates and the performance levels of the centre and preparing reports;handling the most complex customer complaints or enquiries;organising staffing, including shift patterns and the number of staff required to meet demand;coaching, motivating and retaining staff;

Cape Town Area, South Africa

Main responsibilitiesSolve customers complaints and problemsRegister all documents and handle customers and suppliers databasesEstablish and maintain collaborative relationships with customers, suppliers and supply chain staffPerform research activities in order to identify new solutions for logistical challengesPerform several clerical duties for managementPrepare reports concerning supply chain operationsAssist the supply chain manager in planning and organizing the distribution of goods

Cape Town Area, South Africa

Responsibilities:Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.Conserves executive's time by routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.Maintains appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.Maintains customer confidence and protects operations by keeping information confidential.Prepares reports by collecting and analyzing information.Secures information by completing data base backups.Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.Contributes to team effort by accomplishing related results as needed.

Responsibilities:answering telephone callsmaintaining diariesarranging appointmentstaking messagestyping/word processingfiling; organising meetingsusing a variety of software packagesbooking transport and accommodationmanaging databases; handling correspondenceimplementing and maintaining procedures/administrative systemsliaising with staff, suppliers and clientspreparing letters, presentations and reports.

Diploma, Administrative Assistant And Secretarial Science, General

Education record

Activities and Societies: Debate Team Gymnastics

Certificate, Team Leader Development Progrfamme (Tldp)