• Provide Windows-based Desktops/Laptops platforms (Windows XP, Vista, Windows 7, Windows 8), MAC, Microsoft Office Suite, Wired/Wireless Printers, Network (LAN), Servers and Tech Consultations Services to ServiceLive customers.• Install and configure wires, cabling and Network hardware (Ethernet Cables, Routers, and Switches).• Setup and configure existing and newly purchased Desktops/Laptops, Multi-Function/All-In- One Wired/Wireless Printers (HP, Dell, Lexmark, Epson, Okidata, Canon and Brother) on Wireless, Local Area Network (LAN) and VLAN.

• Provide Technical Service Support, installation, configuration, and problem resolution in a PC/Network environment. • Provide hands-on Deskside support on major OEM platforms including Dell, HP, Toshiba, Lenovo and Acer in a Windows 8, Windows 7, Windows Vista, and Windows XP environments.• Lead and assists in developing service Standard Operating Procedures (SOPs). • Performe repair and parts replacement on Desktop, Laptops and Tablet computers, Printers, Print Servers and Servers.

Provided hands-on Deskside support on major OEM platforms including Dell, HP, Toshiba, Lenovoand Acer in a Windows 8, Windows 7, Windows Vista, and Windows XP environments.

Assisted in the rehabilitation and reconstruction of Maryland toll lanes.Provided installation and configuration of computers and related hardware components for the toll

Performed installation, configuration and troubleshooting of Laptops, desktop and printer products.Set up new systems with wireless installation and performed data transfer (e.g., files, e-mails,etc.).

Provided on-call technical support services including Desktop and Notebook hardware repairs, maintenance and upgrades on multiple platforms.Provided employees with technical support services, analyzed and provided problem resolution on installed computer applications.

Diagnosed and repaired Computer and Printer failures.Assembled internal Computer components to construct an IBM compatible PC.