Enda Brogan Email & Phone Number

Ireland

bolttech is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Headquartered in Singapore, bolttech serves customers in 30 markets across North America, Asia and Europe.As a high-growth company, we are at the forefront of reshaping the financial landscape, fueled by a dynamic and agile workforce that thrives in the face of ambiguity.As an Operations Manager at Bolttech, I am a seasoned professional dedicated to optimizing service delivery and ensuring exceptional customer experiences. With a proven track record in service management, I thrive on implementing strategic initiatives that enhance operational efficiency, elevate customer satisfaction, and drive overall business success.

Dublin, Ireland

Zarion Software is a leading provider of enterprise work management for the financial services sector. Delivering for leading financial customers across EMEA such as AON, Liberty, ING, SEB, and Irish Life Group. Supporting team leaders to do more — with real-time visibility of people, teams and workDelivering the right work, to the right person, at the right time.Recruited to support the global strategic growth and bridge the gap across sales, customer success and product implementation.Responsible for the delivery of a new customer-centric account plan, setting out the strategic goals, KPI’s and metrics for the EMEA strategic partners in the Financial Services and Insurance industry.Strategically partnered with stakeholders internally and externally to collaborate and identify innovative features that improve the product and increase the client’s savings. Coordinate solutions proposals for key clients, strategically partnered with key stakeholders to identify opportunities and develop solutionsConducted annual business reviews and strategic account reviews, served as the customer escalation point and advocate internally, collaborating within Zarion to troubleshoot issues and ensure the customers’ feedback is incorporated into the future products.

County Dublin, Ireland

Fónua is foremost a solutions provider to the Mobile Telecommunications and Consumer Electronics Industries. Ranked in Ireland top 250 companies with a bluechip customers base delivering annual turnover exceeding €300 million.Appointed as product owner for the cloud business transformation, responsible for all clients and overviewing every aspect for the delivery for marketing, customer success and enterprise sales.Acted as a Business Technologist, incorporating the clients business objectives into service delivery of the project.Responsible for leading the Service Management, Operations Management, Security, Change Management or Data Management. Delivered a cloud-based SaaS ERP software system that integrated with multiple client platformsUsed strong communication skills, both written and verbal, coupled with relationship management to work collaboratively and get results.Key Functions & Responsibilities:Client Consulting • Gathering Business Requirements • Solution Design & Configuration • Analysis • Support/Change Management • Change Communication Strategy • Testing

County Dublin, Ireland

Responsible for reviewing processes, leading change within a department. Tasked after a large personnel change in the department, working with the new talent to deliver customer-centric process changes that delivered increase customer service by launching a self-service platform.

Dublin

Ownership of the P&L, revenue and profitability target setting and delivery. Developed a proof of concept working model to develop the third party online sales platform, tap into international markets and generate immediate revenue. A Strategic Objective to grow online revenue streams with existing and new partners.Introduced measurement tools like Google analytics to all ApplicationsDeployed Inbound Lead Generations software for Sales enablement Using market research we identified the growing demand for pre-owned devices and the mobile market requirement for an accredited supplier, using the current retail outlets trade in programmes and phone repair infrastructure we launched the marketing propositionWe created a brand and successfully targeted a number of international online B2B segments via platform partners such as Groupon in Germany, Austria and UK along with Amazon and Ebay in similar territories. As these were new territories, I had to lead a cross functional team for each additional customer on boarding across all aspects of the business, legal, logistics, IT, Customer Care and of course finance.This new proposition opened up new channels as including direct enterprise customers including the supply of EMEA region for Facebook,Paddy Power, Linkedin, Salesforce•Leverage retail market forecasting, competitor analysis and customer insight analysis to scope and size the opportunity for Fonua to develop and grow the business through the online channel including product definition, selling, delivery, reporting and target setting.•Proactively created, developed and signed off with the CEO and Senior Management Team the online channel strategy, vision and business case for investment in operational capacity and IT infrastructure to underpin and enable revenue growth.

County Dublin, Ireland

Ireland

I had full responsibility for the design and delivery of the annual strategy for the account and direct responsibility for achieving and exceeding the annual operating budgets. Responsibility for managing all manufacturer and supplier relationships, including Samsung, Sony, Microsoft, Apple, with accountability for aspects such credit, risk, compliance, finance, operations and joint marketing initiatives. Managed all aspects of the product portfolio, including evaluation of vendor road maps, product ranging for each market segment. Negotiate pricing and commercial terms with vendors. Created Forecasts, Go to Market Proposition planning and execution. Above & below the line marketing planning for events and significant product launches.Defined the pricing strategy for product categories and promotions to deliver the overall targets and also action the product life-cycle model to ensure we delivered on our stock efficiency KPI Exceeded both the clients and the companies targets to delivered growth in the categoryLead, Managed, coached and mentored a field team of retail executives.

County Dublin, Ireland

County Dublin, Ireland

The Client Vodafone Ireland fully outsourced their product category for all non-device products ( accessories )This role became operationally responsible for managing all vendors, suppliers, external partners relationships for Vodafone, and became the central point of contact for all department functions that supported the delivery of the End to End solution in Fonua. Commercially Vodafone and Fonua had committed to delivering aggressive €1million growth in category for this period • Responsible for managing and delivering the annual budget for the customer and executing the sales plans to deliver it. • Leveraging our successful relationship with Vodafone Retail, I won the opportunity to service and sell to corporate and channel partners. This delivered an additional incremental 30% of revenue above the Fonua budget. • Despite the challenging market conditions, Vodafone grew their annual revenue year on year and outperformed all other operators in the group after an aggressive rollout programme and joint sales strategy• Successfully grew the sales executive team (from 4 to 12 people) and worked collaboratively with procurement and supply chain departments to introduce and deliver the rollout of an automatic replenishment tool.

Ireland

Client Relationship Management was a key element of this role managing up to 60 retails stores across the Republic of Ireland.A basic requirement of the role was to manage the Retail Product Execution across the estate of the clients storeAs part of the roadmap, events would need to be created in order to deliver the Corporate Presentation and Corporate Training for new Product Training introduction for the National Training PlanningInventory Management and control checks would be conducted once a quarter as part of the Product Lifecyle Management process to recall unperforming stock keeping units Sale Performance Analysis would be conducted weekly and Sales Performance KPI Reporting pack created and distributed to all the clients stores and head quarters detailing Category Management, Planogram Design & Execution,Market Analysis and Competitor price Analysis would be conducted and reported to head office on a monthly basis

County Dublin, Ireland

Direct Field ( Outside Sales ) RoleResponsible for forecasting and conversion of weekly, monthly Individual and area team targets.Area Management, Team Management, Pipeline Management, Time Management. Direct Sales Counter Product Marketing.Use of different sales techniques and pipeline managementComputer use competency for CRM, Data Management and Sales administrationStrong communication, negotiation and interpersonal skillsRequired Self motivated and drive

Greater Los Angeles Area, Lax Airport

University Of Ulster - Degree Industrial Placement YearPerform a broad range of duties depending on location and service demands while delivering a high quality productDaily Coordination of all outsourced partners and other stakeholders for the ground Operations- Swissport ( Baggage ), Gate Gourmet (Catering ), Menzies (Ground ), AirNewZealand (Mechanics )- Airport Operations and Airline OperationsDaily functions includes rotation through ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airportConstant passenger & crew interaction • Respond to and clear faults that occur within the operation. • Manage Transport baggage within the baggage handling area. • Report any issues found that could potentially lead to additional system failures. • Complete entry level Maintenance Mechanic duties as needed • Assist with operational issues during outages or failures.

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