Ebru B. Email & Phone Number

İstanbul, Turkey

Istanbul, Turkey

•Coordinated with the software team to manage the product backlog, organize sprints, and plan releases for Bookperfect.com.•Led and communicated the product strategy, vision, and roadmap with key stakeholders.•Analyzed product demands and provided business value insights during development.•Collaborated with developers and business teams to execute the product roadmap and managed feature delivery.•Tracked and analyzed bug returns from tests and final products, ensuring tasks were on schedule.•Conducted customer research to gather comprehensive use cases and drive user-centric solutions.•Managed campaigns independently, analyzed results with performance teams, and enhanced product features to exceed targets.•Tracked and analyzed bug returns from tests and final products, ensuring tasks were on schedule.•Performed market research and competitor analysis to identify growth opportunities.•Analyzed product performance data to make data-driven decisions and optimize features.

Turkey

•Led the Electronic Security Systems division, focusing on driving growth for the Hikvision brand.•Formulated market expansion and marketing strategies.•Analyzed sales and stock data to manage stock levels efficiently.•Optimized sales margins through strategic pricing and promotional activities.

•Managed aftersales operations and vendor relationships for multiple brands (Samsung, Huawei, ZTE, Alcatel).•Reported on device backlogs and coordinated with vendors.•Supported internal and external operation processes at repair centers.•Monitored KPIs to enhance operational quality.•Facilitated meetings to assist technical teams.

•Managed foreign customer complaints with empathy and professionalism.•Reported customer demands by country.•Led a team of service agents in Backoffice.•Collaborated with management to optimize workflow processes.