• Organising pick-up and delivery services for customers via e-mail and phone.• Dealing with main customs problems such as billing issues Euro 1,ATR Movement certificate,packing list,invoice products problems.• Following up customs clearance process for import and export goods.• Pass over to customs’ paper works to foreign countries’customs- Turkey customs and Fedex customs support team.• For solving some customs problems in foreign countries, getting touch with foreign… Show more • Organising pick-up and delivery services for customers via e-mail and phone.• Dealing with main customs problems such as billing issues Euro 1,ATR Movement certificate,packing list,invoice products problems.• Following up customs clearance process for import and export goods.• Pass over to customs’ paper works to foreign countries’customs- Turkey customs and Fedex customs support team.• For solving some customs problems in foreign countries, getting touch with foreign countries’ customs support team (providing some documents such as FDA,TSCA,KYC and so on.)• Lost and damage shipments & misroute shipments' issues. Show less

Responding to customer inquiries in a timely and efficient manner (Turkcell, Efes, Mey, Coca-Cola etc.) by interacting with them via e-mail channel and maintaining a positive and professional attitude in the process; expertly managing customer relations in line with objectives,Closely monitoring the decision outcomes and overall agenda of The Grand National Assembly of Turkey (TBMM), related commissions and official gazette to notify respective customers with comprehensive… Show more Responding to customer inquiries in a timely and efficient manner (Turkcell, Efes, Mey, Coca-Cola etc.) by interacting with them via e-mail channel and maintaining a positive and professional attitude in the process; expertly managing customer relations in line with objectives,Closely monitoring the decision outcomes and overall agenda of The Grand National Assembly of Turkey (TBMM), related commissions and official gazette to notify respective customers with comprehensive reports,Accountable for event management, actively organizing related events and gatherings (that assemble government officials and customers) and taking immediate actions when necessary to ensure excellent customer satisfaction regardless. Show less