Edgar Smith Ii Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Orlando, Florida Area

Monitor technical operation of the high speed data network.· Follow escalation procedures to respond to out of service conditions while utilizing great analytical skills.· Respond to out of tolerance conditions.· Work with local and global RDC/GNOC to resolve individual and multiple customer service problems.· Refer all trouble reports associated with equipment or software to appropriate personnel.· Utilizes a practical working knowledge of advanced diagnostic tools.· Analyze, diagnose, and correct hardware and/or software errors associated with all HSD equipment under the division’s control in such a way as to minimize system downtime.· Ability to apply advanced product knowledge and problem-solving/troubleshooting skills, including decision making skills, in such areas as, but not limited to, basic customer care inquiries, supplying updated product knowledge to customers, matching customer interests to services available, placing orders and performing data entry in a billing and ticketing system.· Monitor all referrals through closure and confirm resolution by contacting impacted HSD customers.· Act as liaison to all vendor help desk personnel, division technical personnel, and other internal and external departments who require high level technical support or assistance.· Utilize software to remotely identify and diagnose issues pertaining to digital phone infrastructure· Able to identify provisioning issues as they relate to digital phone and effectively correct· Analyze, diagnose, and correct hardware and/or software errors associated with digital phone· Knowledge of POTS and troubleshooting practices· Coordinate with TWC, LEC, and/or vendors to resolve digital phone issues· Follow escalation procedures to respond to out of service issues· Manage a daily work load of data entry with accuracy and speed· Manage changes for existing customer accounts· Answer phone calls with regards to specific issues on customer accounts

Winter Park, Fl

Designed graphic design material, such as posters, fliers, banners, and brochures, needed for show with creative team

Loads and unloads nuclear and nonnuclear munitions, explosives, and propellant devices on aircraft. Manages, controls, maintains, and installs aircraft bomb, rocket, and missile release, launch, suspension, and monitor systems; guns and gun mounts; and related munitions handing, loading, and test equipment

Drive hotel guests to and from airport

• Provide prompt, efficient and courteous customer service• Be able to communicate in a way customers can understand• Maintain a clean, customer friendly environment• Perform regular cleaning activities and other tasks

Millersville, Md

Provide prompt, efficient and courteous customer serviceBe able to communicate in a way customers can understandMaintain a clean, customer friendly environmentPerform regular cleaning activities and other tasks

Master’S Degree, Entertainment Business

Bachelor Of Science (Bs), Digital Arts And Design, 3.28

Activities and Societies: Social Media Club