With a focus on accuracy, I ensured documentation aligned with security and departmental procedures to facilitate the implementation of new policies and revisions. This involved collaborating closely with internal Cielo business partners to design and plan the integration of appropriate technologies, addressing evolving business needs. Taking the lead, initiatives were launched to optimize API performance, resulting in seamless system integration. File integration implementation across multiple systems, leading to notable gains in operational efficiency. Robust application security was established through a regimen of regular audits, vulnerability assessments, and comprehensive employee training. To encourage collaboration and knowledge sharing, a knowledge base of best practices and technical documentation was developed and meticulously maintained. Additionally, instrumental support was provided for various aspects including application integrations, SSO implementation, and organizational restructuring within our human capital management system, ensuring the continuity of smooth operations through transitions.

Bachelor's of Science in Information Technology

Responsible for the management of personnel and information security program. Additionally, serve as the principle advisor on all physical security matters; maintain cognizance of all activity security functions; and provide guidance, direction, coordination, and oversight to designated assistant security representatives.

Served as an Intelligence Sergeant in direct support of a forward stationed Special Forces Battalion oriented towards supporting tasks and directives of U.S. European Command and U.S. Central Command areas of responsibility; supervises, coordinates, and participates in collection management and diffusion of combat, tactical, and strategic military intelligence; compiles information and provides analytical products in determining current threat groups, threat capabilities, and enemy courses of action in order to support regional counter-terrorism and counter-insurgency operations.

Emphasized the care of the customer and their needs in order to provide excellence in service. Attended to customers every day, servicing and selling a variety of products while building strong customer relationships essential to Cintas’ success.