•Lead and mentor QA teams to ensure consistent delivery of high-quality outcomes.•Implement and optimize QA processes to enhance efficiency and accuracy.•Monitor performance metrics and drive continuous improvement initiatives.•Proficient in tools like Genesys Cloud CX to streamline workflows and reporting.•Collaborate cross-functionally to align quality standards with business goals.•Foster a culture of excellence and team development.

• Ensuring compliance with current regulations.• Monitoring and reporting on all activities, processes, and procedures.• Developing internal auditing tools and conducting internal audits and reports.• Determining data-driven solutions and implementing quality improvement plans.• Performing regular inspections and reviews to ensure employees adhere to quality and safety policies.• Assisting with the development of company policies, processes, and procedures.• Providing departments with quality planning and support.• Conducting or assisting with regulatory and quality training sessions.• Preparing and maintaining quality management documentation.

Responsible for the following:•Marketing moderation and management.•Content creation.•Social media management.•Collaborations.•Events and activations.

•Assisting and supporting the project manager.•Designing and controlling the project schedule.•Preparing presentations to update senior management on the project’s progress and showcase the project’s value.•Delegating tasks to team members.•Tracking and communicating project risks and opportunities.•Looking for ways to increase the project’s profitability and reduce expenses where possible.•Ensuring deadlines are met.•Organising and attending stakeholder meetings.•Providing administrative support.•Organising project team meetings and recording minutes.

• SOfCO LLC is a company for business development. We develop systems, mobile applications, web and desktop applications.• Responsible for business content creating (proposals for potential projects, content for our website and applications, content for social media).• responsible for setting requirements for every new project (system or application)• responsible for contacting customers and organizing the internal relationships between employees.

• Built long-term customer relationships and advised customers on purchases and promotions.• Worked on CRM (old system) and EQX (new system) which I was from the very few employees who worked on it as system testers.

Social Media and presentation team member

IT Member / Social media at Enactus BISEnactus is an international student activity , It's in different universities in Egypt and also in other countries

دليل نشاط طلابي غير هادف للربح بدأفي حلوان من 3 سنين , ودلوقتي موجود في جامعة القاهرة و عين شمس و أسكندرية و المنصورة و حاليا بنشتغل عشان نبدأ * DLEEL BIS* ودليل بيشتغل علي فكرة تسويق المنفعة.يعني تسويق اي حاجة ممكن تفيد الطالب ,دليل مش بتاع كورساااات وبس لا دليل بتعمل انشطة جوه الجامعات للتوعية بالثقافة دا غير انها بتوصل الطلاب لاكبر الشركات الموجودة علشان يقدروا يستفيدوا ويخدوا خبرات, دليل هدفها تقليل الفجوة ما بعد التخرج والشغل .DLEEL Egypt بتنقسم الي1- core : كورسات و منح2- academy "​ the school "​ : بتبقي sessions و workshops3 - events4 -media office : و ده في القاهره و عملوا DLEEL journalDLEEL EGYPT is non-profit Organization , it aims to Brigding the gap for students between university life and CareerQualificationslife. I'm a social media member in DLEEL EGYPT and Social Media Head in DLEEL CORE project

- make deals with trainers for DLEEL Core project to the students.- prepare monthly schedules for our sessions .- market our sessions and courses

Presenter and Team leader at online radiowww.radiowave.tk