• Maintained a positive, empathetic and professional attitude toward customers at all times and ensured customer satisfaction standards were met. • Exceeded sales goals by 100% owning to effective customer service acumen.• Improved customer satisfaction by ensuring customer query, issues, and complaints were resolved efficiently and promptly.• Improved positive feedback 30% through the adoption of innovative sale strategies and provision of quality customer service.• Increased sales by building customer relationships and optimizing market potential to maximize business growth, retention, and profitability.• Coordinated and organized office operations, managed internal databases and ensured organizational efficiency.

• Followed standard company procedures related to all aspects of office performance.• Leveraged on strong internal and external relations to maintain a large construction and contractor business relationship.• Delivered reports to top management to facilitate data-driven decision making.• Monitored internal processes and supervised subordinates to ensure smooth office operations.• Ensured proper flow of office procedures, and supported the office staffs by carrying out delegated office duties.• Maintained a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.