Ebuka Ezeh Email & Phone Number

Lagos, Nigeria

• Maintained a positive, empathetic and professional attitude toward customers at all times and ensured customer satisfaction standards were met.
• Exceeded sales goals by 100% owning to effective customer service acumen.
• Improved customer satisfaction by ensuring customer query, issues, and complaints were resolved efficiently and promptly.
• Improved positive feedback 30% through the adoption of innovative sale strategies and provision of quality customer service.
• Increased sales by building customer relationships and optimizing market potential to maximize business growth, retention, and profitability.
• Coordinated and organized office operations, managed internal databases and ensured organizational efficiency.

Lagos, Nigeria

• Followed standard company procedures related to all aspects of office performance.
• Leveraged on strong internal and external relations to maintain a large construction and contractor business relationship.
• Delivered reports to top management to facilitate data-driven decision making.
• Monitored internal processes and supervised subordinates to ensure smooth office operations.
• Ensured proper flow of office procedures, and supported the office staffs by carrying out delegated office duties.
• Maintained a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.