Eby Alex Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

* Core responsibility of Handling L1 agents and Interns, L2 BAU Tickets, Network Tickets, Infosec Tickets*Deployed Ticketing System (Freshserrvice) across the Organisation*Configured and Deployed Azure AD and Intune across the organization*Adminidtration, Access control, billing and configuration management and over a number of tools such Slack.

Bengaluru, Karnataka, India

* Primary responsibilities includes, user management in Google workspace and O365* Configuration of Macbooks as well as windows laptop*Setting up network and monitoring wifi network* Monitoring and troubleshooting endpoint security* Worked and troubleshooted servers, Tally, OMS also Worked on ticketing system such as JIRA and Spiceworks

Providing solutions based on the value required.Use the unique method for each person to assess and plan Self-developed path finding methodology is used for getting up goals certified practitioner NLP

Chennai, Tamil Nadu, India

*Technical support L1 majorly focused on exchange, MS Office, Airwatch (Workspace One), VMWare,MDM etc* Both Voice as well as Non voice support provided to Indian as well as international customers* Served on APAC, EMEA, US shifts * Worked on Sevice Now as well as Manage engine, helped team to create workflows and KB articles on the process* Worked on.

Thiruchuli, Tamil Nadu, India

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Biology, General

High School Diploma