Eric Yates Email & Phone Number

Denver, Co, Us

Stamford, Connecticut, Us

Stamford, Connecticut, Us

• Jira process improvements, management and automation• Version Control Solution design and implementation• Process development, improvement and implementation• Streamlined Content Management processes, achieving a 92% performance increase• Project, Team, and Task Management and collaboration using Jira and Confluence• Management of Content Management Team personnel, projects, and tasks• Network Security and Traffic Inspection Sandvine Network Analytics solution and documentation

Stamford, Connecticut, Us

Network Engineer - Sandvine Network Analytics (PTS, SPB, SDE), Jira, Confluence

• Developed & integrated corporate information systems environment • Planned, configured & managed MS Azure environment (VMs, App Service, SQL, Storage, Backup)• O365 ,SharePoint, Asana, Yammer, Zendesk & NationBuilder integration & management• NationBuilder database administration & management• Project Lead for database automation & management application development to streamline internal processes by 80%

Petach Tikva, Il

Provided the following for multiple clients, including ECI Telecom, Compass Networks, Fortscale, Techno-Ad, Perception Point, McSira and more:• Project Manager for customer service program• Worked directly with SMEs, PMs & developers to meet corporate requirements and deadlines• Created client CLI/API documentation, Installation/Administration/User guides, Release Notes, Reference manuals, technical whitepapers, marketing materials and web site content• Use of: Author-It, Madcap Flare, Snagit, Acrobat, MS Office, and more.

Website & app development project.

Redmond, Washington, Us

IT Pro Technical Writer at Microsoft R&D, Herzilya, Israel• Developed Test Lab Guides for Multisite, Cluster, and OTP implementations of RAS• Implemented Multisite, Cluster, and OTP implementations of RAS in virtual networkingenvironments using VMs• Created VMs for MS Servers running IIS, AD, RSA, NLB• Created DirectAccess Admin & User Guides

Provided remote and onsite server and security support for client networks, including:• MS Server and client desktops• Network infrastructure (Routers, Switches, Firewalls)

• Performed client network installations, upgrades and support• Remote client server & VM admin and maintenance• Development of client maintenance system to ensure maximum uptime and security• Client server & VM backup and maintenance• Symantec Endpoint Protection admin & management for client systems

Il

Designed, integrated and supported network to support Non-profit operations based on the Blackbaud fundraising/accounting system.

Systems Integration and Project Management for multiple client networks in the Denver Metro area, including:• MS and Novell servers and users• Network infrastructure (Routers, Switches, Firewalls)

Migrated IT network to Microsoft Server and AS400 from NetWare based proprietary insurance/accounting system. Provided ongoing network and desktop support.

Systems Integration and support of Microsoft/NetWare/AS400 client networks, and Project Management.

Global software distribution. Application development. Manager of corporate virus protection.

Designed, integrated, and supported client networks, and Project Management.

Designed, integrated, and supported client networks, and Project Management.

Bs, Computer Science & Engineering

Ee, Electrical Engineering

Education record