• Addressing customer inquiries, resolving complaints or issues, and providing after-sales support to ensure customer satisfaction and retention.• Tracking sales activities, monitoring performance against targets, and preparing regular feedback in form of reports for management to evaluate sales performance and identify areas for improvement.• Organizing and filing customer records and inquiries.• Processing of order transactions and writing of advise notes for clients to make payments.• Conflict resolution and negotiation where necessary.• Gathering and assessing customer feedback in order to provide better quality services.• Informing clients of new and existing available services and promo to take advantage of at each particular point in time.

Proof read and edited children's books:*Alila.*The Widow and the Mushrooms.*Amilia's Wings.*The Twins.*The Making of a Champion.