Dando soporte a empresas en su camino a la digitalización.Mejorando sus resultados a través del análisis de los métodos de pago y subiendo la conversión. Acompañando en la ampliación de nuevos horizontes con la implantación de métodos de pago locales.Resolviendo dudas en el área de Compliance para disponer de un perfil sólido que permita registros ágiles.Desarrollando alianzas estratégicas entre diferentes agentes de la cadena de valor para que uno más uno sea tres.Dando un toque humano a un sector de ceros y unos.

Serving as the lead point of contact for all customer account management matters.Building and maintaining strong, long-lasting customer relationships.Overseeing customer account management, negotiating contracts and agreements to maximize profit from both perspectives.Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.Development of trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.Development of new business with existing clients + identification of areas of improvementForecast and track of the key account metrics.Adding extra value with trust and flexibility at:- Cross-boarding transactions- Mobile first- Tokenization- Conversion Rates ( Total Purchases / Total impressions )- PSD2, SCA, 3D 2.0- Fraud and chargebacks control

New platform design -> Faster, more secure and flexible. B2B and B2C oriented with a strong user centred approach. - Market trends analysis + benchmark to build models- Identified ideas that aligned with strategy- Identified and tracked metrics to support overall objectives- Established key roadmap themes- Produced clear, thorough feature specifications- Wrote user stories and defined requirements for design and engineering teams- Measured adoption, usage data, and business impact of launches

New Technologies Start Up: Barcelona & Los Angeles (US)In the merger of two Payment Processing lead companies, my main tasks are the business processes analysis, redesign and optimization, the ERP enhancement and the IT systems integration.Main goals achieved: Margin growth, increasing customer's conversion ratio. Cost reduction via process redesign and tasks automation. Generation of automated reporting tools enhancing the data quality.

Due to the worldwide clusters re-definition including back-office centralization, my main tasks have been the collaboration in the Finance European processes model definition and the creation and management of the Oracle Financials Support Center of Iberia (300+ users). Additionally I have enhanced the ERP and provided the related training.Main goals achieved are the reduction of time and cost at some billing processes significantly, the DSO cut in a 35% and the low added-value tasks automation.

Due to the merger of two Remote Learning Universities and ERP upgrade, my main tasks have been the processes definition, the final model design plus the Oracle Financials upgrade. This mission has required the functional requirements analysis, the project planning, tasks follow up and training, user’s support and training.

Creation of a European financial shared services center for the world's lead pharmaceutical company.My main tasks as the AR Lead have been the definition of the global business AR model, its implementation in several countries with the necessary adaptations, the critical activities monitoring, the support of each new country integrated, the development of improvements and the AR back-office reporting.Additionally I participated in the definition of a strategic plan to improve the company's net result, avoiding cross-trading plus transferred knowledge transfer to a new team set up in India for the second support level.

Participation in several projects in the industry, pharmaceutical, public and automotive sectors. Main Tasks have been several ERP end-to-end implementations, process analysis for a business unit spin-off, processes analysis to transition to a virtual office and external training.

Granted to develop a project overseas for the Endesa Group, as part of the International Trading Master program. The Argentinian government had the intention to open the electricity commercialization to competitors. The project consisted in the internal review of the customer focused processes to create a SWOT and define a high-level potential improvements plan to strengthen the market position in case new players may arrive.