Eduardo Calahorra Jiménez Email & Phone Number

Vilnius, Vilniaus, Lithuania

We are dedicated to building strong, long-term relationships with our clients by exceeding their expectations and delivering quality UGC faster than any content provider in the market. We strive to create a collaborative environment where clear communication and transparency are the foundation of our interactions with our clients and internal team members..

Vilnius, Vilniaus, Lithuania

Vilniaus, Lithuania

Vilnius, Vilniaus, Lithuania

Vilnius, Lithuania

• Performing technical and operational tasks to drive automation tasks within the Service Desk department. Core responsibilities are:
• Processing Automation Requests raised from center, validate their feasibility, the benefits they would bring, their priority, their urgency, timelines required for the implementation, best implementation solution.
• Analyzing incidents and tickets, change and project tasks to proactively identify Automation Opportunities for given center… Show more Performing technical and operational tasks to drive automation tasks within the.
• Analyzing incidents and tickets, change and project tasks to proactively identify Automation Opportunities for given center.
• Collecting business requirements and translating business requirements, statements, policies and standards into Automation Content.
• After implementation, responsible for responding to issues and feedback, proposing and implementing action plan to implement amending changes.

Vilnius - Lithuania

Service Desk Queue Coordinator:- Monitor real-time call queues and seize the resources accordingly- Monitoring ticket function groups (self-service, kickbacks, among others) on a daily basis- Assessing requirements and assigning tickets to appropriate agents- Responsibility for service level agreements (SLAs) achievement- Workload distribution within the.

Lituania

Service Desk Queue Coordinator:- Monitor real-time call queues and seize the resources accordingly- Monitoring ticket function groups (self-service, kickbacks, among others) on a daily basis- Assessing requirements and assigning tickets to appropriate agents- Responsibility for service level agreements (SLAs) achievement- Workload distribution within the.

Vilnius (CSC Baltic)

Service Desk team - is the single point of contact for all users of IT with the goal to restore their normal service as quickly as possible. This can involve fixing a technical fault, fulfilling a service request, answering a query – anything that is needed to allow the quick return to normal working.

Vilnius

As an Export Manager Assistant, I performed tasks of searching, finding and contacting potential client companies, offering and selling devices, handling orders and contracts and giving support.

Vilnius, Lithuania

Design and development of a wireless network based on Xbee devices and microcontrollers.

Dependiente en una empresa familiar durante el verano y algunos fines de semana a lo largo del año. Venta de productos y trato con los clientes cara a cara.