Eduardo Calahorra Jiménez Email & Phone Number

Vilnius, Vilniaus, Lithuania

We are dedicated to building strong, long-term relationships with our clients by exceeding their expectations and delivering quality UGC faster than any content provider in the market. We strive to create a collaborative environment where clear communication and transparency are the foundation of our interactions with our clients and internal team members. By leveraging our industry expertise and passion for results, we consistently deliver high-quality campaigns that exceed expectations.

Vilnius, Vilniaus, Lithuania

Vilniaus, Lithuania

Vilnius, Vilniaus, Lithuania

Vilnius, Lithuania

Performing technical and operational tasks to drive automation tasks within the Service Desk department. Core responsibilities are: • Processing Automation Requests raised from center, validate their feasibility, the benefits they would bring, their priority, their urgency, timelines required for the implementation, best implementation solution. • Analyzing incidents and tickets, change and project tasks to proactively identify Automation Opportunities for given center… Show more Performing technical and operational tasks to drive automation tasks within the Service Desk department. Core responsibilities are: • Processing Automation Requests raised from center, validate their feasibility, the benefits they would bring, their priority, their urgency, timelines required for the implementation, best implementation solution. • Analyzing incidents and tickets, change and project tasks to proactively identify Automation Opportunities for given center. • Collecting business requirements and translating business requirements, statements, policies and standards into Automation Content. • After implementation, responsible for responding to issues and feedback, proposing and implementing action plan to implement amending changes. • Analyzing usage/impact metrics and identify possible issues and room for improvement in a proactive way. • Authoring of new automation content and the deployment for given center/customers/teams • Provide training to Business Experts or Delivery teams if required. Show less

Vilnius - Lithuania

Service Desk Queue Coordinator:- Monitor real-time call queues and seize the resources accordingly- Monitoring ticket function groups (self-service, kickbacks, among others) on a daily basis- Assessing requirements and assigning tickets to appropriate agents- Responsibility for service level agreements (SLAs) achievement- Workload distribution within the team- Monitoring and reporting to management on long term trends of queues for SLA complianceIT Service… Show more Service Desk Queue Coordinator:- Monitor real-time call queues and seize the resources accordingly- Monitoring ticket function groups (self-service, kickbacks, among others) on a daily basis- Assessing requirements and assigning tickets to appropriate agents- Responsibility for service level agreements (SLAs) achievement- Workload distribution within the team- Monitoring and reporting to management on long term trends of queues for SLA complianceIT Service Ambassador:- Providing customer IT support and responsive solutions to day-to-day technical issues- Troubleshooting assistance and procedures for IT-related issues via phone, email and chat.Additional roles:Training Subject Matter Expert (TSME):- Creates and maintains training checklists, plans and agendas based on account knowledge and templates- Support Mentors to arrange Shadowing and Reverse-Shadowing possibilities- Track and record account/role/project training opportunities- Stay up to date with Account Knowledge, scripts, projects and processesProductivity monitoring: - Perform data collection, interpretation, and productivity analysis - Responsible for identifying new opportunities to improve the accuracy of the productivity results- Generating monthly Excel file to summarize all gathered data to find opportunities to improve productivity and workload sharingEarly Life Support (ELS): - Ensuring that all necessary processes have been completed to enable a smooth 'go-live' during the implementation of new services, such as:o Ensuring that Knowledge transfer has taken place from projects into supporto Coordinate with knowledge team the creation of Service Desk scripts on KB and Self-Service documents for end userso Issuing communications to the Service desks- Coordinate feedback on Projects that have negatively affected the Service Desks, highlight these to the appropriate Product Line Lead with suggested improvements. Show less

Lituania

Service Desk Queue Coordinator:- Monitor real-time call queues and seize the resources accordingly- Monitoring ticket function groups (self-service, kickbacks, among others) on a daily basis- Assessing requirements and assigning tickets to appropriate agents- Responsibility for service level agreements (SLAs) achievement- Workload distribution within the team- Monitoring and reporting to management on long term trends of queues for SLA complianceIT Service… Show more Service Desk Queue Coordinator:- Monitor real-time call queues and seize the resources accordingly- Monitoring ticket function groups (self-service, kickbacks, among others) on a daily basis- Assessing requirements and assigning tickets to appropriate agents- Responsibility for service level agreements (SLAs) achievement- Workload distribution within the team- Monitoring and reporting to management on long term trends of queues for SLA complianceIT Service Ambassador:- Providing customer IT support and responsive solutions to day-to-day technical issues- Troubleshooting assistance and procedures for IT-related issues via phone, email and chat.Additional roles:Training Subject Matter Expert (TSME):- Creates and maintains training checklists, plans and agendas based on account knowledge and templates- Support Mentors to arrange Shadowing and Reverse-Shadowing possibilities- Track and record account/role/project training opportunities- Stay up to date with Account Knowledge, scripts, projects and processesProductivity monitoring: - Perform data collection, interpretation, and productivity analysis - Responsible for identifying new opportunities to improve the accuracy of the productivity results- Generating monthly Excel file to summarize all gathered data to find opportunities to improve productivity and workload sharingEarly Life Support (ELS): - Ensuring that all necessary processes have been completed to enable a smooth 'go-live' during the implementation of new services, such as:o Ensuring that Knowledge transfer has taken place from projects into supporto Coordinate with knowledge team the creation of Service Desk scripts on KB and Self-Service documents for end userso Issuing communications to the Service desks- Coordinate feedback on Projects that have negatively affected the Service Desks, highlight these to the appropriate Product Line Lead with suggested improvements. Show less

Vilnius (Csc Baltic)

Service Desk team - is the single point of contact for all users of IT with the goal to restore their normal service as quickly as possible. This can involve fixing a technical fault, fulfilling a service request, answering a query – anything that is needed to allow the quick return to normal working.

Vilnius

As an Export Manager Assistant, I performed tasks of searching, finding and contacting potential client companies, offering and selling devices, handling orders and contracts and giving support.

Vilnius, Lithuania

Design and development of a wireless network based on Xbee devices and microcontrollers.

Dependiente en una empresa familiar durante el verano y algunos fines de semana a lo largo del año. Venta de productos y trato con los clientes cara a cara.