Erin Callahan, Mlis Email & Phone Number

• Support and coach staff in six libraries in community engagement using the lenses of inclusion and racial equity; use data and evaluation tools to support staff in developing innovative and community responsive.
• Work with supervisors to identify staff development needs and provide tools, resources, and opportunities to support staff in continuous learning
• Develop staff capacity to manage projects and on-site services, initiate and maintain relationships with communities, and explore partnership opportunities in the community
• Facilitate sessions of Advancing Racial Equity
• Support strategic planning, development, and roll-out of 2019 and 2020 Equity, Diversity, and Inclusion plan for the library system
• Facilitate discussions on race and identify opportunities for staff to build skill, awareness, and ownership of their journey and role in identifying and working against systemic inequities

• QuestionPoint software account administrator: managed accounts across the three institutional profiles for providing online customer service to local, national, and international patrons
• Managed online customer service delivery; trained and coached staff providing online customer service; assigned and referred questions and feedback to expedite responses; advised staff at all levels in their responses.
• Compiled and analyzed data to inform decisions about staffing and online service improvements
• Collaborated with developers and usability experts to provide quality online experiences in sync with patron experiences at all public service points
• Managed content on hclib.org using Sitecore and on staff intranet using SharePoint
• Developed and delivered learning opportunities to support excellent service at all service points

Eden Prairie, Plymouth, Wayzata, And Long Lake, MN

• Guided patrons in person, online, and on the phone in selecting, finding, and using resources to meet their information need or interestPlanned and presented programs for adults and families
• Collaborated with and presented to local organizations and groups on ways to facilitate access to library resources and build community
• Wrote articles and coordinated staff article submissions to local community publications
• Developed and delivered staff learning opportunities to support patron and information services

Edina, MN

• Supervised staff, building operation, and management of services in a busy community library
• Guided patrons in selecting, finding, and using resources to meet their information need or interest
• Supervised collection and service area reorganization to improve workflow and customer service
• Worked with community groups and a well-established non-profit Friends organization to effectively support needs of library users and staff members

Hennepin County, MN

• Managed all aspects of a county-wide mobile early literacy outreach service including staffing, seasonal scheduling, route planning, and the operation of vehicles with onboard computers, AV equipment, and VPN.
• Identified potential service partners, and negotiated agreements with surrounding library systems, program directors, and community agencies
• Clarified service parameters to focus efforts and best utilize staff time and skills
• Successfully advocated for improved patron and staff safety measures, including the installation of speed bumps, modifications of vehicle interior for child safety, and ergonomic furniture and practices for staff
• Provided library services to childcare providers, teachers, parents, and children, including reference and reader's advisory, curriculum support, and early literacy coaching and modeling
• Promoted services with presentations, scheduled observations, revitalized staff and public web pages, and participation in community events

Minnetonka, MN

• Provided library services and programming for incarcerated residents of the Hennepin County Adult Corrections Facility
• Developed and managed library collections for three buildings
• Evaluated and renewed partnership agreement with facility management, and worked closely with management to problem-solve issues and improve services to inmates
• Coordinated and conducted sessions of award-winning Read to Me family literacy program
• Developed and implemented programs for inmates in collaboration with correctional facility staff, including monthly book discussion groups with adult education students, reading incentive projects, and contracted.
• Established regular monthly column for corrections staff newsletter

Rush City Correctional Facility, Rush City, MN

• Provided direct reference and reader's advisory services to adult male inmates in a Level 4, close-security correctional facility
• Processed requests and coordinated schedules for inmate use of Law Library and Transitions Resource Center
• Supervised eight inmate clerks and oversaw large groups of inmates in the library
• Developed and managed the library collection
• Conducted the first major assessment of the whole library collection since the opening of the library (2000), resulting in the reorganization and rejuvenation of the collection
• Successfully negotiated with regional public library system to secure interlibrary lending for inmates

Watertown, MN

• Provided reference and reader's advisory assistance, tours, and individual instruction on library resources and Internet use
• Developed and conducted children's programs Assisted in collection development

St. Cloud, MN

• Provided reference and reader's advisory assistance, and individual instruction on library resources
• Evaluated gift materials for addition to collection
• Provided intermittent circulation and reference support at branch libraries

Madison, WI

• Provided reference assistance to university students and faculty, Wisconsin teachers and librarians, and other adults researching or evaluating literature for youth
• Researched and updated database of information on Wisconsin authors and illustrators
• Provided library tours and created current awareness displays
• Assisted in the transfer and withdrawal of items from collections in the library

Madison, WI

• Managed Limnology Library and satellite library at Trout Lake Field Station, including budget management; materials acquisition and processing; cataloging; collection management; current awareness; bindery order.
• Updated and streamlined library procedures, redesigned and updated library web page, and conducted the retrospective conversion of book and article reprint collections
• Provided reference service and individual instruction for faculty, staff, and students
• Hired, trained, and supervised library assistant

Ma, Library And Information Studies

Activities and Societies: Beta Phi Mu Honor Society, finalist for Outstanding Student Scholar

Bs, Natural Resources Management; Latin American Studies, Cum Laude

Biology And Latin American Studies

Research And Evaluation Methods

Statistics, Qualitative methods, Culturally responsive and equitable methods