At EV Smart Money, a pioneering real estate investment platform, I held a pivotal role with the following responsibilities:• Oversaw and controlled daily project operations, ensuring timely completion and quality standards. • Facilitated effective communication with team members and key stakeholders, fostering a collaborative work environment. • Identified and resolved issues promptly, minimizing potential impacts on project timelines and deliverables. • Reported directly to the C-level executives, providing them with regular updates and strategic insights. • Owned the product lifecycle, from conception to launch, driving continuous improvement and innovation.

At Element, a groundbreaking white-label insurance platform within the Finleap fintech ecosystem, I held a key role with the following responsibilities:• Led end-to-end projects from initial strategy design to execution, focusing on partner onboarding and insurance operations. • Managed projects related to Salesforce.com, consistently reporting progress and results to ensure transparency and alignment. • Oversaw team management, fostering a productive and collaborative work environment. • Reported directly to the C-level executives, providing them with regular updates and strategic insights. • Owned the product lifecycle, driving continuous improvement and innovation from conception to launch.

At Rakuten, a global service ecosystem with 1.3 billion members, I held a key role with the following responsibilities:• Managed projects related to Salesforce.com for various Rakuten services (Marketplace US / EU, Viber, Viki, Marketing), consistently reporting progress and results. • Oversaw team management, fostering a productive and collaborative work environment. • Collaborated closely with Business Analysts, Developers, and Project Managers to deliver Salesforce features and improvements. • Designed, conducted QA, and deployed all relevant Salesforce solutions, ensuring high-quality outcomes. • Worked closely with end users, IT service desk, and developers to resolve Salesforce bugs or issues promptly. • Administered, configured, and provided support for Salesforce.com, ensuring optimal system performance. • Owned the product lifecycle, driving continuous improvement and innovation from conception to launch.

Artdelivery is a digital art e-commerce platform. • Identify and support opportunities for process improvements, resulting in cost efficiencies;• Monitor turnover, productivity and overall performance;• Establish key KPI’s to measure the success of the business;• Build effective customer-focused operations;• Manage day to day store, site, product page, checkout and content validations;

Groupon is a marketplace platform with 45.3 million active users.• Increase Groupon relationship within the Partners;• Ensure that the Business Partners are fully supported by Groupon team;• Liaise with internal departments to ensure transparent and efficient business processes;• Monitor, measure and evaluate Business Partner procedures with the view of constant improvement;• Submit the requisite management reports as and when required;

• Responsible for planning and coordinating projects with emphasis on the development and improvement of the operations, marketing and trade marketing area.

Marco Marketing Consultants is a business intelligence and trade-marketing consultant company. • Coordinated projects in 7 different countries, with emphasis on trade-marketing channel development, actions at sales points and market research. Main clients: DELL, Microsoft, Pioneer, LG, Motorola, Intel, Cisco, Google.

TOTVS is the top software solution provider with absolute leadership in the SMB market in Latin America. • Developed projects with an emphasis on the implementation of KPIs and modeling / process improvements. Main clients: ZOOMP, Frigorífico MARBA, B2W Group (Submarino.com, Americanas.com e Shoptime.com), Infinity BioEnergy, Time For Fun (T4F), National Company of Alcohol, Estre Environmental, CPFL Energy Group , Wal-Mart, TOTVS, OAS.

Expertise is a consulting and outsourcing services for trade marketing strategy.• Coordination of promotional activities, events, brand activation and blitz. Selection and training of personnel. Financial control for negotiation with partners and suppliers. Collecting and analyzing the results of campaigns, for the final presentation. Attending/visiting and dealing with clients.

Itaú is the largest private bank in Brazil. • Assist all relationship managers in their operational duties within customer support.

• Responsible for managing the project area, to outline goals for the area; negotiation with potential clients and supervising projects, managing the financial and human resources available and properly allocating those involved in it.