Evelyn Carrigan Email & Phone Number

New York, United States

Training on software while it is still being developed - not my first rodeo! This challenge pushes me to think on my feet and create in-the-moment solutions. I spearhead opportunities to close gaps in training processes and implementing Instructional Design techniques to fortify existing training content. I've also established myself as the lead.

New York City Metropolitan Area

New York, New York, United States

Communications writer and web content manager for Citi's international Research Connect training team. Documentation includes short trainings, system enhancements, new products and initiatives, compliance updates, and other ad-hoc comms for analysts and the sales team. Maintain the internal Research wiki, including writing HTML, uploading documents and.

New York

• Workplace is a compliance and productivity remote and SaaS platform for advisory firms.
• Full ownership of new and updated open enrollment and custom education courseware
• Headed research and collaborated with SME’s across teams to identify and solve problems for gaps in education
• Distilled complex technical content into simple and engaging user journey simulations
• Created 6 eLearning paths (100+ modules) for OS33’s Workplace Academy, including scriptwriting, screen recording, voiceover narration, graphics, LMS publication, evaluation and assessments using multiple software.
• Innovated personae-based trainings targeting specific customer needs

New York, New York, United States

• Promoted to Store Administrator at the NYC Grand Central flagship store.
• Strong project management leadership and relationship building in planning and executing 3 iPhone launches, coordinating logistics between the store and Grand Central Terminal, hiring vendors, scheduling security.
• Produced 12 all-store meetings, including running the event from start to finish, researching and coordinating with venues and vendors, editing the presentation, keeping leadership on track with timeline and itinerary
• Created 30+ morale-boosting employee events per year that energized the team, especially during peak traffic
• Strategic planning amongst leadership and their connection teams, providing organized and in-the-moment solutions
• Managed project volunteers

Greater New York City Area

• Facilitated 30 personal training sessions and 10 adult-learning group sessions of 4-10 people weekly for 6 years
• Demonstrated agile thinking by meeting people where they were with their individual skill level to achieve learning objectives and promote ownership, earning consistently high CSAT scores
• Resolved educational opportunities by performing basic troubleshooting, reducing tech support appointments
• Led two-week core training onboarding experiences for new employees, taking them through sales and customer service training to provide a complete solution for our customers
• Initiated training on sales processes and Apple steps of service after researching knowledge gaps amongst the sales and tech support teams that resulted in improved positioning statements and increased sales
• Mentored and coached new and existing team members as an adjunct to Leadership, providing role-playing exercises and feedback for improved development, with proven minimized attrition

Greater Boston Area

Various Production and Editing Roles for Film/TV include The Rolling Stones: Tip of the Tongue, NOVA, American Experience, Discovery Channel, History Channel, Bose Corporation.Bill Miller Productions, LLC: Filmed and edited Teacher Professional Development Videos for ESL and other educational materials for National Geographic School Publishing, Heinemann.

Produced and Edited Train-the-Trainer (T3) videos for Nat Geo School Publishing, Heinemann, and Scholastic. Associate produced Edutainment ESL videos for MacMillan through Captains of Industry in Boston.

Instructional Design

Advanced Diploma, Project Management

Studied various processes of Project Management, including PMBOK and Agile.

Bachelor'S Degree, Film/Television

Activities and Societies: Phi Beta Kappa

After Effects, Drawing For Animation