Emily Carter Email & Phone Number

Abilene, Texas

Responsible for managing the 400 square mile radius Abilene, TX territory consisting of: bi-weekly payroll run of 20+ employees, promptly dispatching service technicians on service calls estimating 25+ a day, daily accounts receivable, handling customer relations with currently 5,158 customers, billing and invoicing, entering vendor invoices in preparation for accounts payable, ordering parts from vendors as needed, preparing job and contract proposals, making proactive customer calls to ensure… Show more Responsible for managing the 400 square mile radius Abilene, TX territory consisting of: bi-weekly payroll run of 20+ employees, promptly dispatching service technicians on service calls estimating 25+ a day, daily accounts receivable, handling customer relations with currently 5,158 customers, billing and invoicing, entering vendor invoices in preparation for accounts payable, ordering parts from vendors as needed, preparing job and contract proposals, making proactive customer calls to ensure customer satisfaction and lessen retention, collection on past due accounts, and providing general administrative support to fellow employees Show less

Responsible for weekly payroll run of 1000+ employees on and off site in multiple states using Microsoft Dynamics program; making weekly system changes pertaining to employee merit, promotions, transfers, and demotions; processing termination paperwork; entering and approving direct deposit requests; processing Certified Payroll billing report for Kamtech Services.

Responsible for gathering and preparing daily, weekly and monthly sales reports for multiple sales channels and assisting in the analysis of company provided reports as they relate to customer churn and inventory control; partnering with marketing to execute marketing campaigns, national programs and events at local market level; assisting Direct and Indirect Sales Management with the creation and management of sales contests and the research, coordination and execution of community events;… Show more Responsible for gathering and preparing daily, weekly and monthly sales reports for multiple sales channels and assisting in the analysis of company provided reports as they relate to customer churn and inventory control; partnering with marketing to execute marketing campaigns, national programs and events at local market level; assisting Direct and Indirect Sales Management with the creation and management of sales contests and the research, coordination and execution of community events; assisting sales team with incoming requests for new services and facilitate a warm hand off to the respective account executives; thoroughly and efficiently gathering customer information, assessing and fulfilling customer needs and requests, educating the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking; making proactive customer calls to ensure customer satisfaction and retention; assisting in training sales teams on operational processes, applications and troubleshooting; providing quality service and support in a variety of areas including, but not limited to: equipment, coverage and system troubleshooting; partnering with technical teams to coordinate truck rolls to the customer’s premise; providing general administrative support including drafting of correspondence, calendar management, meeting coordination, negotiation of contracts for service with local vendors, processing and approving purchase orders and expense reports etc.; assisting in inventory tracking, order fulfillment and other duties as assigned; evaluating and identifying opportunities to drive process improvements that positively impact our customer experience; serving as a key point of contact and resource for sales and technical teams; supporting the People Development organization with in market human resource administration and recruiting coordination; maintaining accurate Clearwire fleet information Show less

Responsible for in-office client relations with home health agencies nationwide; A/R entry and time tracking for billing in Peachtree Accounting Software; payroll preparation for clients using Peachtree as well; assisting in quarterly payroll tax reports; incoming and outgoing mail processing; aiding with preparation for approximately eight home health administration seminars a year including duties such as mass mailing pre-seminar brochures, participant registration and payment processing, and… Show more Responsible for in-office client relations with home health agencies nationwide; A/R entry and time tracking for billing in Peachtree Accounting Software; payroll preparation for clients using Peachtree as well; assisting in quarterly payroll tax reports; incoming and outgoing mail processing; aiding with preparation for approximately eight home health administration seminars a year including duties such as mass mailing pre-seminar brochures, participant registration and payment processing, and assembling seminar reference manuals; maintaining Access database with approximately 5000 home health agencies; and using Microsoft Office applications on a daily basis. Show less

Responsible for balancing personal and two business checkbooks, answering phones, A/R and A/P for Midtown Properties and Storage and American Dream Custom Homes, taking customer information for estimates and repairs for Hartman Roofing, using Microsoft Works and Excel on a daily basis, requesting loan draws from various banks, and other duties associated in day to day office activity.