Emmanuel Caseneuve Email & Phone Number

United States

• Implemented and managed security access controls across various platforms to ensure compliance with internal policies and external regulatory standards.• Assisted with security assessments, proactively identifying potential vulnerabilities and working with development teams to apply remediation strategies.• Led the coordination of Identity Access Management (IAM) efforts, maintaining and updating access permissions in response to audit findings and evolving business needs.• Supported the implementation of security tools to detect and respond to access-related threats, ensuring the integrity and confidentiality of sensitive data.• Collaborated closely with other IT security teams to address incident escalations, providing critical analysis and resolution of access-related issues.

• Administered Azure Active Directory for user provisioning, creating Windows accounts and managing secure, role-based access to support remote and on-site login capabilities.• Administered Office 365 licensing, assigning tiered licenses based on departmental needs and task requirements.• Served as Google Workspace Administrator, creating user accounts and efficiently managing access, including timely deactivation for terminated employees to maintain security and compliance.• Developed step-by-step documentation to guide remote users through equipment setup and secure account access.

Miami-Fort Lauderdale Area

• Collaborated with a team of 8 members to procure essential parts for cruise ships, focusing on engine replacements and below-deck gears.• Prepared accurate purchase orders by verifying specifications and prices, seeking recommendations from suppliers for substitute items, and obtaining necessary approvals from requisitioning departments.• Utilized the Infoship ticketing system to manage and track purchase orders, ensuring timely and efficient procurement.• Coordinated closely with the Logistics Warehouse to address urgent orders and expedite deliveries, ensuring smooth operational continuity.• Demonstrated strong attention to detail by meticulously matching parts and costs, ensuring accurate procurement and budget adherence.• Resolved daily discrepancy issues related to all vessels, fostering effective communication and swift resolution.• Revised all confirmation emails to align with the original requests, enhancing accuracy and communication throughout the procurementprocess.

Plantation, Florida, United States

As the Asset Manager, I was in charge of acquiring, deploying, tracking, and securing all company assets. I collaborated closely with the designated Inventory Lead in each location to ensure that inventory levels were maintained at recommended levels. My goal was to optimize the use of assets and improve operational efficiency.• Negotiate technology products and services contracts for clients.• Collaborated alongside leadership in developing and implementing asset management policies and procedures to ensure that company assets are properly tracked, maintained, and utilized.• Oversaw the acquisition, tracking, maintenance, and disposal of all company assets, including physical equipment, software licenses.• Held monthly meetings with inventory leads of company assets to ensure they had sufficient equipment for deployment and replenished any assets that fell below the threshold.• Communicated weekly IT asset delivery updates to senior management.IT Procurement:• Managed daily IT hardware and software requests and issued Purchase Orders (PO) as necessary.• Ensured all items were received by following up on each order.• Obtained quotes, compared and negotiated pricing with vendors.• Informed management of PO issuance and provided updates on order status.• Established and maintained strong partnerships with prominent technology vendors such as CDW, Dell, Staples, and Connection.• Managed existing vendor partnerships to ensure products and services were provided with competitive pricing and in a timely manner.

Plantation, Fl

Responsible for troubleshooting, configuring, imaging and installing computer and network equipment while providing technical 2nd tier customer desktop support to all Envision employees with the objective of resolving most without escalation.• Proficient in deploying and supporting Dell, MS Surface, and MacBook products for end-users.• Supported Windows and Mac OS.• Improved new hire onboarding by setting up tech requirements and ensuring seamless access to company systems.• Acted as a primary point of contact for incident resolution, liaising between users and Networking, Security, and Telecom Departments.• Traveled between offices and local Clinics for deployment and troubleshoot.• Successfully imaged/re-imaged machines, conducted upgrades, and deployed software and computer hardware to ensure optimal performance.• Installed and provided support for company/third party applications such as AS400, RVI, Lawson, Oracle, and SmartView for Microsoft Excel.• Organized Active Directory by assigning PCs to their corresponding OUs and implementing group policies for relevant departments.• Collaborated with Procurement offshore team to order laptops and equipment, ensuring timely delivery to end-users.• Managed and updated incident tickets using ServiceNow and Cherwell ticketing systems to ensure timely resolution and meet SLAs.• Developed training materials and procedures in collaboration with the team and trained users in the proper use of hardware and software.

Fort Lauderdale, Fl

• Installed hardware components, such as disk drives, printers, keyboards, and monitors, and loaded software packages, including networking components, operating systems, and office applications.• Processed RMAs and orders, and conducted internal follow-up to ensure timely resolution of user issues.• Customized and adapted current programs, such as the Google Migration, to meet users’ needs.• Reset passwords and troubleshooted Citrix, SharePoint, VMware, and Bullhorn applications for in-house users.• Configured PCs and laptops, resolved problem tickets, and tracked problems using Front Range.• Provided job training to new hires and less experienced staff as needed.

Lauderhill, Fl

Responsible for overseeing the setup, operation, and breakdown of polling locations on Election Day. This includes coordinating with the local election board to ensure all necessary equipment and supplies are available, recruiting and training poll workers, and ensuring compliance with election laws and regulations. • Coordinated precinct consolidations for successful execution of elections.• Determined and supervised the assembly and distribution of supplies and equipment needed for polling places.• Organized efficient routes for distributing and collecting election supplies and equipment at polling locations.• Assisted in the development and implementation of voter outreach/education programs, including voter registration drives, informational materials, and preparation for school elections.• Performed trouble-shooting procedures for polling places and precincts on election day.• Disassembled election supplies and equipment upon return to the Broward County Election warehouse.• Ensured accuracy of election results by accounting for all ballots and receipts, and reporting results to the canvassing boards.• Maintained, updated, and revised precinct and district maps to reflect changes in precinct boundaries.

Certified Ethical Hacker, Computer And Information Systems Security/Information Assurance

The Certified Ethical Hacker (CEH) certification equips professionals with the knowledge and skills to understand and counteract potential.

Associate Degree

Diploma