Eduardo Cesar work email
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With solid experience in IT and digital transformation, I specialize in driving customer-centric solutions, product adoption, and strategic value across global markets. My background spans Product Management, Solution Architecture, and Customer Success roles, with a track record of achieving impactful outcomes across Brazil, Latin America, and the United States since 2017.I’m passionate about helping organizations unlock business value. My role as a leader is to empower cross-functional teams, forge meaningful partnerships, and implement strategies that drive revenue growth, reduce attrition, and enhance user experience.Areas of Expertise:- Digital Transformation | Customer Success | Product Management - CX | CRM | CPQ | Pricing | Cloud Solutions | Salesforce | AWS- Program Management | Change Management | Cross-Functional Leadership- Fluent in English, Portuguese, Spanish
Brenntag
View- Website:
- brenntag.com
- Employees:
- 11770
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Salesforce Global Product OwnerBrenntagHouston, Tx, Us
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Product Manager - Sales And MarketingBrenntag Feb 2023 - PresentEssen , North Rhine-Westphalia , De
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Enterprise Customer Success Manager - Us Central (Chicago)Elastic Apr 2022 - Jan 2023San Francisco, California, Us -
Customer Success Manager - LatamElastic Jan 2021 - Apr 2022San Francisco, California, UsAs Customer Success Manager, I regularly engage our top-tier customers for ongoing enablement, strategy and visioning sessions, customer on-boarding, and solution checkpoints. At Elastic, we are dedicated to making a positive impact on your business. If you haven't checked out what we're doing at Elastic...you should!
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Implementation ArchitectSalesforce Apr 2020 - Jan 2021San Francisco, California, Us -
Customer Success Manager (Nyc)Salesforce Jul 2017 - Mar 2020San Francisco, California, UsServed as a trusted advisor to Salesforce customers, ensuring their success along their transformation journey. Build & maintain solid relationships with customer executives, key stakeholders, internal teams, and implementation partners.
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Portfolio Success Manager (Brazil)Salesforce Feb 2016 - Jul 2017San Francisco, California, UsManaged a portfolio of accounts prioritized by risk/growth potential. Directly engage 1:1 with customers to drive adoption, growth, and mitigate risk. Leverage a programmatic approach to extend reach and impact.
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Customer Success Manager / Cx LeadOracle Nov 2014 - Jan 2016Austin, Texas, Us- Defined and implemented the CSM strategy for Latin America (Service Cloud / RightNow & Field Service Cloud / TOA).- Responsible for hire and develop the CSM Team (10+ CSMs) covering the LATAM region (Brazil, Mexico, Chile, Colombia, Argentina, and Peru). - Main responsibilities: Renew & Expansion; Customer Satisfaction (NPS); Integration with Sales, Support, Development and other internal teams to solve issues and improve the Customer Experience. -
Crm & Cx Pre Sales Team LeaderOracle Jun 2013 - Nov 2014Austin, Texas, UsCRM/CX Pre Sales Team covering Oracle CX portfolio (On-Premise & SaaS) focus on Marketing/Loyalty (Siebel) and Commerce (Oracle Commerce (ATG), Endeca)
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Crm & Cx Senior Sales ConsultantOracle Sep 2011 - May 2013Austin, Texas, UsStrong demo/presentation and sales skills, deep knowledge of customers' processes and ability to design a Solution Architecture.
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Crm Solution ArchitectOracle Jul 2009 - Aug 2011Austin, Texas, UsCRM / CX Solution Architect (On-Premise & Cloud); Deep knowledge of Oracle CX Apps (Siebel, RightNow, InQuira, ATG Commerce) and CRM/CX processes- Solution blueprint, conceptual and functional design- Implementation Estimation/Strategy, Integration Strategy, Implementation oversight
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Crm Senior ConsultantBoehringer-Ingelheim Mar 2008 - Jun 2009Ingelheim Am Rhein, Rhineland-Palatinate, DeResponsible for CRM projects and production support for Latin America, Mexico, and South Africa. Collaborated with business teams to gather information, and define requirements and processes. Assisted management in planning, delegating and tracking team activities. - Experience managing multiple concurrent programs, projects, and development teams in Waterfall and Agile methodologies- Experience with On-Premise and Cloud CRM Platforms and Industry-specific Apps- Solution Architecture, Integration Architecture Blueprint, - Business Process Design / Optimization focused on sales and service processes. -
Senior Crm Consultant / Team LeaderAccenture Oct 2003 - Mar 2008Dublin 2, IeLed a team onshore for production support and maintenance for Siebel CRM and SAP SD for a 24 X 7 service. Work closely with Consulting, DevOps, and Vendors to determine the best way forward in the resolution of Production problems, and improve the Production system successfully. Applied functional knowledge and technical expertise in the implementation of configuration changes and maintenance of software applications. Main applications: Siebel, SAP, JD Edwards, Cognos. Strategy and implementation of ITIL Service Deliver for Latin America.Unilever Latin America - CRM Team Leader (2003-2006)Team Leader for the Incident Team, supporting Siebel Handheld, Siebel Remote, integration with SAP-SD, Cognos and PeopleSoft. ITIL and DRP projects.KRAFT Foods Italy - Offshore Team Leader (2007-2008)Responsible for the Latin America CRM Hub - Dev & Production Support (2007 - 2008). Project Development and Production Support for Brazil, Venezuela, Mexico, and Equador. -
Senior Crm ConsultantDeutsche Bank Oct 2002 - Oct 2003Frankfurt Am Main, Hessen, De
Eduardo Cesar Skills
Eduardo Cesar Education Details
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Uc IrvineExecutive Mba -
University Of California, BerkeleyDigital Transformation
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Fgv - Fundação Getulio VargasMarketing
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Universidade PaulistaGestão De Sistemas De Informação
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Pontifícia Universidade Católica De CampinasComputer Systems Analysis
Frequently Asked Questions about Eduardo Cesar
What company does Eduardo Cesar work for?
Eduardo Cesar works for Brenntag
What is Eduardo Cesar's role at the current company?
Eduardo Cesar's current role is Salesforce Global Product Owner.
What is Eduardo Cesar's email address?
Eduardo Cesar's email address is ec****@****rce.com
What is Eduardo Cesar's direct phone number?
Eduardo Cesar's direct phone number is +141590*****
What schools did Eduardo Cesar attend?
Eduardo Cesar attended Uc Irvine, University Of California, Berkeley, Fgv - Fundação Getulio Vargas, Universidade Paulista, Pontifícia Universidade Católica De Campinas.
What skills is Eduardo Cesar known for?
Eduardo Cesar has skills like Crm, Solution Architecture, Pre Sales, Siebel, Saas, Integration, Oracle, Business Intelligence, Cloud Computing, Itil, Consulting, Business Process.
Who are Eduardo Cesar's colleagues?
Eduardo Cesar's colleagues are Dorothée Rey, Emmanuelle Ferrara, Rainer Herrmann, Dipthi Mohan, Yasmin Daniela Álvarez Victoria, Hoang Loan, 马潇超.
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