Edward Colosky Email & Phone Number

Greater Minneapolis-St. Paul Area

• Provide high quality, executive-level user support to financial services clients on-site and remotely
• Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki
• Assist with maintaining clients' cybersecurity, cloud, and high availability strategies
• Document assets, configurations, processes, etc. and maintain current and accurate documentation
• Translate complex technical solutions to end-users and decision-makers

Greater Minneapolis-St. Paul Area

• Developed an effective service delivery team to ensure optimal customer service
• Provided leadership oversight in staff recruitment, performance assessment, training, and mentoring
• Created automated service delivery reporting system to facilitate an effective and timely business decision‑making process
• Ensured that systems, procedures, and methodologies were in place to support outstanding service delivery
• Engaged in critical incident resolution by providing effective communication between stakeholders, performing root cause analysis, and leading post‑incident reviews

Greater Minneapolis-St. Paul Area

• Ensured the confidentiality, integrity, and technological availability of all company data
• Implemented processes to evaluate proper security controls of company vendors
• Reviewed and updated internal documentation, policies, and procedures to fit industry standards in cybersecurity, including cybersecurity documents, such as Risk Register, Business Continuity Plan, Incident Response.
• Identified customer specific security threats and determined the best security measures to safeguard customer interests
• Designed, implemented, and maintained security protocols, policies, plans, and systems to address a broad range of security threats
• Provided tailored guidance in addressing cybersecurity insurance underwriting inquiries

Greater Minneapolis-St. Paul Area

• Built and mentored a high‑performing team of analysts and administrators through promoting team trust, setting clear goals, and providing continuous feedback and recognition
• Established strategic goals, policies, and procedures for the IT service desk
• Directed day‑to‑day operations of the service desk staff
• Worked collaboratively with other service delivery units, including Professional Services, Centralized Services, Design Desk, and Account Management, to support customer needs

Greater Minneapolis-St. Paul Area

• Responded to IT support requests over the phone, via email and in person
• Ensured correct use of applications, networks and equipment
• Escalated advanced IT support cases
• Maintained IT documentation including network and user details
• Fixed hardware issues including replaced equipment and ancillary devices such as computers, terminals and routers
• Analyzed issues and determined correct software and/or hardware solutions

Twin Cities, St. Paul Campus

• Designed and conducted soil research projects for soil nutrient retention and GHG emissions
• Assisted principal investigators in data analysis and report writing
• Programmed (Python) and documented scientific procedures for laboratory research on Linux OS
• Led a team of researchers and technicians to network computers with different operating systems
• Maintained laboratory equipment running on Linux OS, Windows OSs (3.11, 95, 98, ME, XP), and IBM OS/2
• Configured and troubleshooted incoming scientific equipment

St. Paul, Minnesota

• Maintained laboratory equipment running on legacy Windows OSs (3.11, 95, 98, ME, XP) and IBM OS/2
• Troubleshooted network protocols for laboratory needs, such as DNS, TCP/IP, and SMTP
• Configured and troubleshooted incoming scientific equipment
• Performed in‑field gas flux measurements, field plant collection, weather station set‑up and maintenance
• Examined the effects of soil amendments on crop yields and pedogenic GHG emissions

Master Of Science (M.S.), Land And Atmospheric Sciences

Bachelor Of Arts (B.A.), Environmental Studies, With Minor In Chemistry

Education record