I provide network services, equipment sales, monthly maintenance contracts, emergency service calls and much more to a wide array of clients across South Florida.

I make sure that I keep all of my clients happy and satisfied with the level of service that EC Computer Services provides them.

Maintain over 40 servers working optimally by keeping all virus definitions updated and by downloading all windows updates. Update bios revisions and firmware.Replace components: motherboards, processors, memory, hard drives, raid controller cards, SCSI controller cards, network cards. Schedule work on servers to minimize downtime. Monitor all servers using (ServerMonitor).Maintain and Monitor HP Lefthand Storage applianceImplemented a disaster recovery solution using replication from all offices to a central data center, also run daily incremental backups and weekly full backups. Support 300 end users with Microsoft office and printing issues. Provide assistance to remote sites using Logmein and remote assistance software.Administer a web based FTP site to create directories and sub folders for project managers and chief architects to transfer files to consultants located worldwide.Maintain all workstations working optimally on the network at all times.Update all workstations with windows updates using Windows Update Server. Implemented Ghost to create images for quicker workstation deployment.ERICK ANGEL BOUZA Page 2Installed and configured the web filter (Iprism) for more office productivity.Wrote procedures for managing and organizing Outlook mailboxes, accessing email via web, and creating FTP directoriesMajor contributor in writing the disaster recover plan.Trained staff on Microsoft Office applications.Manage and maintain 70 printers in four officesImplemented an Anti-Spam solution using Barracuda Anti-Spam applianceImplemented Cisco ASA 5510Implemented and installed LifeSize Video Conferencing equipment throughout all offices.

Responsible for maintaining over 150 servers running at optimal performance, make sure all backups finished without errors.

Installed, troubleshot and repaird customer networks and workstations. Supported customers with Microsoft Office 97, 2000, XP issues. Installed operating systems on workstations using Win NT 4.0, Win 95, 98, Windows 2000 Professional, Windows XP.Installed Windows NT Server, Windows 2000 Advanced Server, and Server editions on Dell, Toshiba, NEC, HP, Compaq, Micron, and Gateway servers. Supported customer sites 24x7 coverage. Supported government agencies: DEA, TSA, FDLE, ATF, US Marshall, DOT. Installed, replaced and configured routers, switches for Cisco and Bay Networks.Supervised and coordinated a team of seven techniciansSTATEWIDE LAUNDRY EQUIPMENT

Managed inventory, accounts receivable, shipping and receiving for all merchandise including warranty parts. Established reputation for outstanding customer service.Supervised three personnel in the parts department and warehouse. Coordinated delivery and installation of new and used equipment.ALL STEAM AND PRESSURE CLEANING

Administered all network servers and workstations, keeping the network updated and working optimally. Administered remote locations and equipment. Supported users with hardware and software issues. Scheduled technicians daily work routes.