Edwin C Cruz Email & Phone Number

Fort Pierce, FL, US

Orlando, Florida, United States

The Insurance Collections Analyst is responsible for tracking, performing analysis and developing performance improvements to support and enhance processes within the Patient Financial Services Department.

New York, New York, United States

Plainsboro, NEW Jersey

• Maintain customer database using Excel, Oracle and other company proprietary software.
• Validation of client data in relation to customer master file.
• Review and vet new client applications to determine eligibility and ensure compliance standards are followed.
• Program new client accounts following company set procedures.
• Review and program pricing agreements for new and existing clients based on agreed amounts, times, and usage.
• Ensure all Audit, SOX, and compliance rules are followed and adhered to.

• Greet customers as they come into the branch. Determine needs based on description and answers to probing questions.
• Support Private Bankers, Personal Bankers, Tellers and Store Management as needed.
• Credit Component for the branch - responsible to know and report the credit goal for the month daily to all branch personnel. Compute Actual versus Daily production then submit report to Upper Management including.
• Assist new and existing customers with product selections, opening/closing accounts, account maintenance, credit applications for personal or business, and applications for loans.
• Prepare, review and submit loan applications in accordance with bank policy and procedure for Personal, Commercial, Home Equity Loan and Lines, and Auto. Ensuring documents meet all compliance regulatory requirements.
• Research and resolve reported issues by customers. Provide results verbally and/or in writing to management and the customer. Provide options to customer how to properly solve said issue.

370 Scotch Road Pennington, NJ

• Researched and resolved homeowner problems that require in-depth research. Then provided written explanations of research problems and how problem was resolved.
• Reviewed trial and final escrow analysis reports to determine the accuracy of the analysis. Provided verbal and written explanations of escrow analysis to mortgagors. Performed escrow analysis and updated payment.
• Reviewed short payments to determine if these payments can be applied as mortgage payments.
• Assisted with tax research, insurance set-up and remittance as assigned
• Provided Verification of Mortgage as requested by mortgagors or clients.
• Reviewed 3rd Party Authorization request to determine eligibility and updated account to reflect authorized users as needed

Somerset, NJ

Provide transition services to registered representatives joining the MetLife broker-dealer, while working with registered representatives and their agencies in developing a customized transition plan specific for the representative's needs.

Assisted Financial Advisors, Branch Managers, and Client Associates in domestic and international branch offices with account opening, maintenance and distributions for single, joint, custodial and business accounts. Team member on Six Sigma projects.

Bs, International Finance

Activities and Societies: Finance Club, Brother II Brother Mentoring OrganizationInternational Finance

Certificate, Computer Programming

Computer Programming Certificate

Certificate, Finance Specialist

Military Finance, Pay, Bonuses, review contracts

Certification, Computer Programming