Ece Akat Email & Phone Number

İstanbul, İstanbul, Tr

Initiating Customer Success Department with sole responsibility of 3 SAAS Platforms: WeFocus, Talent Interview & SupremeTest• Desi gning Customer Success Impact Plans and Shortening the Onboarding Period.• Responsible of Retention & Renewals• Playing a huge role on feedback collection and productimprovement.• Managing References & Joint Marketing Plans

Istanbul, Turkey

• Establishing Customer Success Department.• Onboarding clients & improving onboarding processes.• Partnering with Sales Team to forecast renewals & upsell opportunities.• Managing & double checking campaign structure and processes.• Acting as a bridge between Sales, Marketing & Product teams to solve, improve customer needs.• Responsible for Marketing Activities i.e Best Practices, Case Studies, Surveys, Social Media Content Mailings in cooperation with Marketing Team.• Preparing and Analyzing Extended Reports collaborating with Yandex.Geo Russia Analytics Team to improve customer experience.• Attending meetings & presenting Report Analysis.• Collecting customer feedback, handling and resolving customer requests and complaints.• Making outbound calls and e-mailings to extend Inactive & Churn funnel to increase revenue.• Organizing meetings with Inactive & Churn clients and agencies to inform about Yandex products that they need.

Istanbul, Turkey

Working closely with the software development team & freelancers.Creating the MVP and UI/UX for the mobile application.Delivering presentations and attending brainstorm sessions regularly.

Carrying out customer communication internationally (in English).Providing pre and after-sales technical support to customers via email, online chatand phone calls.Handling partnership and sponsorships requests, maintaining the connection once it is approved.Collaborating with online services and marketing teams to identify customer supportand technology problems and resolve them.Conducting customer feedback channel between customers and related departmentsincluding R&D.Translating the customer feedbacks and product manuals to TurkishAttending the interviews and providing employees with challenges during the trial period.Reviewing the job applications and participating in the final decision.Organising Owners Gallery applications.Arranging replacement & repair units, shipment and delivery internationally.