Ece N. Pehlivanoğlu Email & Phone Number

Oakville, Ontario, Canada

● Identifies change management impacts to end-user community and collaborates with respective stakeholders to manage/mitigate● Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.● Proactively follow up with team members to ensure that all deliverables are achieved in real time● Excellent organizational skills: planning, priority setting and managing through systems● Partner with commercial stakeholders and customers to execute the product vision, strategy, features, and prioritization of initiatives●Ensures user stories are ready for development to start work. ●Ensures close collaboration with the development team.● Tracks progress towards the release of a product● Working with cross-functional team in planning a product release.Key Deliverables ● Product vision● Supporting documents, images,and,possibly, rough wireframes for user stories● Contributing to the Vision and RoadmapProjects●Triangle App ● Bill 96● Bill C86● AODA

Ontario, Canada

● Educate customers on product and basic software applications, usage, and functionality ● Data entry in multiple internal applications ● Exchange information between cardholders, issuers, merchants, acquirers, members, and product offices ● Update account status records● Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.● Ability to negotiate while maintaining a manner that shows sensitivity, tact, and professionalism.● Identify outstanding account receivables● Read, interpret and apply laws, rules, regulations, policies, and/or procedures● TSYS,Pega, Chordiant systems

St Catharines, Ontario, Canada

Triangle App supportSportCheckMark's L'ÉquipeurCanadian Tire

Ontario, Canada

● info@formidablelv.com

Welland, On

● Observed students at events to gauge their enjoyment and obtain their feedback to improve events.● Assist in providing information through hanging flyers, answering questions about information posted at the desk and in the Student Center.● Clerical Assistance: copying, typing, data entry, mailings, etc.● Student Organization Support: Answer questions and provide information about a variety of ongoing applications, sign-ups, and other activities for student organizations which may be processed at the Information Desk.● Provided students and other participants with detailed instructions for the event.● Performed other duties as assigned.● Promoted positive and respectful environment.

Canada

● Worked with the global marketing team to design and create content, and procure materials for all print and global marketing materials.● Collaborated with the marketing team, and international recruitment team to develop and implement the latest marketing trends and strategies in order to maximize the revenue for the institution.

Niagara On The Lake

●Assisted international students, guests and visitors in a busy and confidential student office that handles immigration advising, customer service and programming for international students. ● Provided supportive and welcoming atmosphere to visitors, guests, and students.● Scheduled students to assist International Student Advisors with meeting students face-to-face for their academic, immigration and other inquiries.● Assisted international students with obtaining their College Health Insurance Plan (Guard-me) and answered general questions and concerns around Guard-Me Insurance coverage.● Assisted international students and guests in the basic navigation and review of the following:- International student support and Niagara College website-Citizenship and Immigration Canada (CIC) website- Other online resources for information related to international students

Niagara Falls Ontario

● Maintained up to date knowledge of the current services that are being offered and make sure that this information is conveyed to the customers in an effective way.● Reconciled daily registered day-end.● Greeted guests in a friendly and a professional manner according to Fallsview Avenue Resort's standards. ● Listened to guests concerns and requests and devise a solution to resolve the issues.● Kept work areas organized, clean and neat.

Kyrenia, Northern Cyprus

●Lesson planning and implementation.●Charted each student’s progress periodically by maintaining portfolios.● Created a trusting atmosphere through sensitivity to students' strengths, weaknesses, and personal learning styles.● Provided social and emotional support for English Language Learners.● Maintained effective behavioural management within the classroom by incorporating motivational activities and positive reinforcement strategies.

Ontario College Diploma, Business: Sales And Marketing

Activities and Societies: Course Highlights: Retail and Merchandise Management Computer Applications Financial Accounting Concepts.

Postgraduate Degree, International Business Management, Honours Standing

Activities and Societies: Course Highlights: *International Trade Finance *Ethical Reasoning Skills *Human Resources Management *Global.

Bachelor Of Education (B.Ed.), Teaching English As A Second Or Foreign Language/Esl Language Instructor, Honours 4.5%