Ece Özdil Email & Phone Number

Milan, It

I am an independent design practitioner with 10+ years of experience working on projects ranging from product service design, user experience design and digital transformation projects, organisational change actions and social impact projects and initiatives. I have worked with international multidisciplinary teams and top-tier clients from many different industries and sectors among others e-commerce, consumer products, financial services, telecommunication, media and entertainment, food and beverage companies, cultural heritage sector and social impact organisations. Throughout these years, I have had the honour to work for and collaborate with design innovation firms among others Frog Design, Fjord | Accenture Interactive, Spark Reply, Sketchin, EPAM Continuum and Propellerfish.My day-to-day practice is about supporting design and innovation firms by joining their in-house teams and/or helping ambitious companies in design-related activities as an independent consultant. I actively work in projects with responsibilities related to:-Design Research, Ethnography, User research & Insights,-UX/CX Strategy and Design, -Product Service Innovation,-Design Audits, Workshops & Sprints,-Service and Experience design, -Audience and Employee Experience,-(Digital) Product design, Integration of “digital” (services and interfaces) to physical products, -Organisational change actions, workshops and training activities,-Project, team and client management,-Design culture & management.

I love sharing ideas and regularly speak at events & conferences where I talk about design practices, innovation and the cultural sector.Selected Talks, Presentations and Workshops:» Speaker at: NEMO - Network of European Museum Organisations (Feb 2021)Online, Webinar» Speaker at: MuseumDigit (Nov 2019 and Nov 2020)Budapest, Hungary + Online» Speaker at: ICOMItaly (Nov 2019)Rome, Italy» Workshop Leader at: MuseWeb (April 2019)Boston, USA» Speaker at: Service Design Drinks (Oct 2018)Milan, Italy» Speaker and Workshop Leader at: We Are Museums (May 2018)Marrakech, Morocco» Speaker at: Design Principles and Practices Conference (Feb 2016)Rio de Janeiro, Brasil» Presenter at: EAD - Value of Design Research Conference (April 2015)Paris, France.» Speaker at: STS Italia (June 2014) Milano, Italy.» Speaker at: NODEM - Design & Digital Heritage Conference (Dec 2014)Warsaw, Poland.» Speaker at: The Inclusive Museum Conference (April 2013)Copenhagen, Denmark

Milan, Lombardy, Italy

During the previous years of my career, I've worked with design companies and teams align ideas and concepts to build, improve and innovate digital products, services and experiences.My work required me to run design research activities, on-field research and ethnography, develop ideas, rethink and validate design concepts & directions, map ecosystems, improve digital product experiences and build systems and solutions for customer and employee experience and engagement.During this period I've worked in Italy and across Europe with on-field research activities worldwide.

Milan Area, Italy

I have founded Jüniör in 2017, as a woman-owned, new generation of design studio, born by inheriting the experience of best-in-class design innovation studios and from the idea of activating heritage as a powerful tool for innovation.Jüniör offers design workshops and design consultancy services specifically tailored for cultural institutions; museums, foundations and archives and companies+brands with a strong interest in leveraging their cultural, artistic and entrepreneurial heritage.Our work embrace a broad spectrum of outcomes, from digital product design to spatial experience and service design, from strategic planning for audience engagement to heritage activation and content curation work, applying rigorous attention to context, processes and detail. Throughout the past years, with Jüniör, I also have published easy-to-read booklets to share inspirations, strategies and insights related to innovation in the cultural sector.

I am one of the five co-founders and a core member of FFFWD. As an independent design practitioner within FFFWD, I guide and lead digital strategy, design research, service and experience design related projects. FFFWD is a collective distributed agency focused on design and innovation.

Milan, Lombardy, Italy

The Advisor/Area Expert in a Master in Service Design supports the faculty in developing a curriculum that reflects current industry trends and addresses sector-specific challenges, while providing specialized guidance on service design methodologies, methods, and tools.

Since 2012, I have also been involved in diverse teaching activities in Italian universities and design schools including Politecnico di Milano, Domus, IED and Bauer ITS. I've also participated training activities related to digital heritage, audience development and heritage strategy through design.Selected teaching engagements in the past 5 years:» Politecnico di Milano (Academic Year 2023-2024)Lecturer in Digital Museum Experience, digital interaction course in Msc. in Digital Interaction Design» DOMUS (Academic Year 2023-2024)Lecturer in Design Methodology course in MA in Design Innovation» DOMUS (Academic Year 2023-2024)Lecturer in Design Thinking course in Service Design Master» Cfp Bauer - ITS (Academic Year 2023-2024)Lecturer - Design for Culture and Heritage in the course of ITS Strategic Visual DesignerLecturer - Design and Heritage Strategy - Project work for territorial valorisation - in the course of ITS Strategic Visual Designer» IED (Academic Year 2022-2023)Workshop expert in envisioning product-service scenarios for consumer products brand.» DOMUS (Academic Year 2022-2023)Workshop expert in envisioning service scenarios for city betterment» DOMUS (Academic Year 2022-2023)Lecturer | Design Research for Double Degree Students » DOMUS (Academic Year 2022-2023)Workshop expert in envisioning product-service scenarios for a wellness brand.» IED (Academic Year 2021-2022)Workshop tutor in envisioning product-service scenarios for consumer electronics brand.» DOMUS (Academic Year 2021-2022)Lecturer | Design Research for Double Degree Students » DOMUS (Academic Year 2020-2021)Lecturer | Design Research for Double Degree Students » ècal, École cantonale d’art de Lausanne, EPFL+ECAL Lab (Academic Year 2019-2020) Course on Digital heritage and experience strategy for cultural heritage.» DOMUS (Academic Year 2019-2020)Workshop expert in envisioning scenarios for activating seaside village tourism in Cinque Terre area

Milan Area, Italy

I was a former in-house designer at Fjord, Milan. My role as a visual | service designer included: -design research activities, such as 1:1 user and stakeholder interviews, field research actions, -running design co-ideation workshops and rumbles with clients, -undertaking trend and market research activities-designing digital services, experiences and interfaces. -collaborated on project pitchesI’ve worked for clients in the telecommunication & entertainment sector and financial services.During my period in Fjord Milan, I have also collaborated with Fjord Madrid studio as well.

Barcelona Area, Spain

During my PhD years, I have worked as a visiting doctoral researcher in the archive department at the MACBA Study Centre. My work was focused on the digitalisation processes and communication of archival materials and fonds of the museum. During that period, I have also contributed the design process of A.XMI exhibition, showcasing the fonds of Catalan Photographer, Xavier Miserachs.

Milan Area, Italy

Bologna Area, Italy

Phd In Design, Design For Cultural Heritage, Award Of Merit

Between 2013 & 2017, I was also a PhD researcher at Politecnico di Milano, working within the design department, research unit DeCH..

M.Sc. | Lm, Product Service System Design, Final Average: 110/110.0

Activities and Societies: Service Design, Visual Design, UX Design, User Experience and User-centred Design, Interaction Design, Design.

Design, Multidisciplinary Courses

Activities and Societies: Innovation, Management of Innovation, Sustainability and Global Change, Complex decision making, The Dynamics.

Double M.Sc. Degree, Design

Activities and Societies: Service System Design, Systems Thinking, Design Thinking, Creativity, Management of Innovation

Design

Activities and Societies: Visual Design, Typography, Editorial DesignPart of Erasmus+ Exchange Programme

Bachelor Degree, Visual Arts & Design

Activities and Societies: Visual Design, Corporate Identity Design, Typography, Editorial Design, Brand Strategy, Interaction DesignVA&D.