Eugene Charls Gamboa Email & Phone Number

London, Gb

London, England, United Kingdom

Incident Management and Resolution- Provide Tier 3 support for all issues encountered related to network. This includes concerns onwired connection, WiFi, VPN (L2TP or S2S), DHCP, DNS, routing, load balancing or failover.- Provide expertise on different network vendors such as Meraki, Unifi/Ubiquiti, Sonicwallfirewalls, Netgear, Cisco SME switches and Cisco Enterprise devices to provide immediatesupport on incidents.- Ensure familiarity on tools such as Connectwise PSA, IT Glue, Network Glue, Lucidchart,Splashtop, ITSupport247.Client On-boarding and Off-Boarding- For new client on-boarding, ensure that all network devices are discovered, documented andable to be accessed.- For off-boarding, ensure that documents are up to date and credentials are properly handedover.Technical Design and Project Management- Provide overall technical expertise in providing network solutions for client’sissues/requirements and workflows. These designs should meet minimum securityrequirements, hardened and future proofed.- Ensure proper documentation, billing and process flow of project. Ensure proper negotiationwith client about the network design versus budget.

Taguig, National Capital Region, Philippines

Global Network Infrastructure Availability- Global support focus wherein base and advance knowledge in network operations is maintained and shows self-initiative to get involved as needed regardless of location/region.- Deployed and manages the special network in design in China region, in partnership with multiple ISPs, to address multiple network issues brought by stricter government restrictions.- Proactive monitoring of the company’s global network health and ensure minimal to no impact to stakeholders is experienced.Project Management and Implementation- Provide technical leadership in large and small project engagements. Ensure overall project management and implementation that covers tasks such as requirements gathering, network HLD and LLD, ISP ordering/negotiation and validation.- Ensure complete documentation and storing of all related project documents using tools such as Lucidchart, Sharepoint, Teams channel and Netbox.Incident Management and Resolution- Provide second or third level support for data network issues such as wired, wireless or on the cloud and attend bridge or post mortem calls if needed.- Ensure proper usage of tools (such as Splunk, Liveaction, Solarwinds, NMAP, logs) and vendor support (such as Cisco TAC, LECs) in providing a factual problem isolation and providing a recommendation or solution within SLA based on those.Automation and Network Design/Technology Improvement- Member of the automation team that is responsible for all network team python scripts. Ensure that cronjobs are running as expected, git repository is up to date and create/propose a script for process that can be automated.- Designed improvement of our VPN design that moved VPN load balancing to the cloud instead of the traditional firewall load balancing to eliminate single point of failure on the public side.- Maintain knowledge of the latest developments in technology and ensure that the network infrastructure roadmap is developed accordingly.

Taguig, National Capital Region, Philippines

Muntinlupa City, National Capital Region, Philippines

Assigned as a Network Operations Center (NOC) Engineer with the following responsibilities:Network (Data and Voice) Management and Support- Provide first and second level technical support or assistance to customer subscribing to a widerange of managed services to Verizon.- Work with LECs, and third-party vendors (e.g. Cisco TAC), as well as Customer ServiceCenters, Network Management Centers, Operations groups, and customer to facilitate isolationand repair of faults within established baseline objectives.- Perform network devices replacements or troubleshooting on various brands and models likeCisco, Aruba, Viptela, Juniper and etc.- Troubleshoot reported incidents on Cisco Unified Call Manager and Cisco Unity platformincluding but not limited to call tracing, password resets, call forwarding, outbound call trafficfailover and etc.Incident Management- Perform incident management, problem management, end-to-end trouble isolation and repair oncircuit and network incidents.- Operate in a 24x7 environment managing proactive network events, performing initialdiagnostics, and escalating to higher level technical support groups in order to resolve issuesrelated to managed services on the customer’s local and wide area network.

Makati, National Capital Region, Philippines

Service Installation- Install CPEs (e.g. Routers, Switches, Carrier Ethernet Device, Fiber Multiplexer, Modems, etc.)for circuits such as ADSL, Internet Direct Service (IDS), Domestic Leased Line (DLL),International Private Leased Circuit (IPLC), QMPLS, IP Transport or ISDN-PRI & perform tests(e.g. Layer2/Layer3 traffic, RFC 2544, BER, PRI Simulation, etc.) after activation.Fault Restoration- Conduct restoration of circuit within SLA with correct troubleshooting/isolation starting fromPhysical Layer (OSI Layer 1) up to the Network Layer (OSI Layer 3).- Attend technical meetings with clients for issues regarding their circuits & providerecommendations / test plans if needed.Technical Operations Center (TOC) / Node Maintenance- Responsible for network improvements & lead implementation for approved initiatives.

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

A highly intensive and comprehensive six-month training program, with equal focus in boththeory and practical applications. Trainees were immersed in various facets of engineering,implementation and operations/maintenance in a full-service telecommunications company.Trainees are required to conduct job-posts on all technical groups such us Service OperationsCenter, IP Networks, Facilities Planning, Network Planning & Engineering, Switching, OutsidePlant, Service Provisioning & others.

Taguig, National Capital Region, Philippines

Liquid Nitrogen Plant Operations- Responsible for the line implementation of safety, quality, reliability, and cost efficiency systemsand programs of on-site gas generating plants and its components as well as its ancillary asdirected by his Area Owner.

Taguig, National Capital Region, Philippines

Cadet Training Program- To be able to complete & pass the training program set by the company in preparation for theduties & responsibilities of being an On-site Plant Operator.