Eric Chalk Email & Phone Number

Ladera Ranch, Ca, Us

New York, New York, Us

San Diego, California, Us

Work closely with Executive Leadership, Engineering, UX, and Marketing to define product strategy and deliverables to support Cloud Laboratory Services, transforming healthcare diagnostics industry.Create product specifications including user stories, acceptance criteria and unit test cases to solve user issues. Perform weekly grooming and sprint activities in coordination with software engineering in Agile environment.Perform market research in the HealthTech industry to create product roadmaps and corresponding software releases that drive the highest value for users.Prioritize backlog and releases in a fast-paced, startup environment.

Seattle, Washington, Us

• Create business cases for new product features. Evangelize customer needs and priorities.• Work closely with UX and engineering teams to develop detailed functional specs for new products and enhancements for web and mobile apps.• Manage mobile app and advanced search capability feature releases and roadmaps.• Collaborate with key stakeholders to understand and specify product strategy, requirements and fit.• Coordinate successful product launches including mobile calendar integration, intelligent push notifications, and new advanced search capabilities.• Troubleshoot customer issues and work with Customer Success and Sales teams. Manage day to day operations for product support.

Seattle, Washington, Us

• Work with product team to analyze voice billing data to establish pricing for new product release. Provide feedback on new voicemail product features.• Create cohort analysis to track customer behavior and trends over time. Measure gross and net retention of customer base year over year and month by month. Develop monthly KPI for board of directors.• Prepare TAM analysis for Outreach finance team. Utilize US Bureau of Labor Statistics, analyst reports, and research reports to appropriately size total available market.

Arlington, Va, Us

• Lead various projects to enhance performance of organization. Support KPI development and implementation. • Analyze data for region through Tableau, Excel, and Oracle Business Intelligence to assess peer performance and measure service delivery. Develop best practices and development opportunities.• Research trends and opportunities to provide teach backs and learning opportunities for continuous improvement.

Hanover, Maryland, Us

• Through market research and supply and demand analysis, made recommendations for new markets to target. • Conducted sales and recruiting planning and strategy, including execution of B2B sales to technology and engineering companies with emphasis in software engineering. • Developed, negotiated, and executed contracts with new clients by working from beginning through completion of negotiation.

Master Of Business Administration (Mba)

Marketing, Business