Ed Chamberlain Email & Phone Number

Palatine, IL, US

Otahuhu, Auckland, NZ

• Primary operations contact for the largest ocean export client - Emerald Performance Materials, a leading manufacturer of specialty chemicals for food and industrial applications
• Acquired, compared, and negotiated pricing with ocean carriers and trucking companies
• Managed inland transportation by dispatching pickups to truckers and issued proper paperwork to suppliers
• Coordinated with overseas offices by arranging the ocean export for their client's shipments and sending documentation for my client's outgoing cargo
• Opened new orders in system, arranging shipments with the ocean carriers, performed all updates/changes, and then filed with documents with U.S. Customs

Eden Prairie, Minnesota, US

• Transferred to general ocean export team, handling accounts outside of Tyson
• Arranged shipments with the ocean carriers, opened new orders in system, performed all updates/changes, and then filed shipments with U.S. Customs
• Collaborated with Atlanta branch to develop a streamline SOP for shared Clorox freight forwarding account
• The primary operations contact to 4 of the Top 15 customers in department, including the growing account G.S.I. - a top manufacturer of grain storage bins & agricultural equipment
• Utilize Microsoft Excel to manage all orders from G.S.I., compile & send daily reports for this account

Eden Prairie, Minnesota, US

• Maintain positive & effective relationships with Tyson Foods while helping to meet their transportation needs
• Managed orders received from Tyson - opened new orders in system, performed all updates and changes, then filed with AES
• Documented processes, developed improvements to SOP, created detailed training guides for new hires and other team members on my more efficient methods
• My guides were utilized by corporate IT to ensure their new ERP system would meet our needs

• Hired by Anderson BMW, Volkswagen, Mazda of Crystal Lake, IL
• Worked with a cross-functional team of five to analyze marketing needs for the luxury car dealership
• Created and administered a survey measuring customer perception
• Performed SWOT, target audience, competitive and survey analysis
• Created a marketing plan using social media, internet and collateral tactics as well as online measurement tools
• Presented recommendations to the dealership management team

Oak Brook, Illinois, US

• Applied product knowledge to solve customer problems
• Managed customer complaints and achieved resolutions
• Assisted in training of new hires to ensure the highest level of customer service

Bachelor Of Science, Marketing

High School

Education record