Eric Chase Email & Phone Number

Grant City, Missouri, United States

As the Operations Manager at Patriot Property Solutions LLC, I am the driving force behind enhancing business visibility, fostering customer engagement, and ensuring seamless employee onboarding. Working directly with the owner, I leverage my expertise in social media management to amplify the company's presence across various platforms, increasing brand.

Johnston, Iowa, United States

• Collaborated with cross-functional teams across diverse areas to analyze and synthesize business requirements into clear training materials. Developed comprehensive training resources to drive product adoption, enhance.
• Curated knowledge base to align with business objectives, ensuring information resources remained relevant.
• Managed communication strategies tailored to field teams, employees, and contractors, ensuring timely dissemination of critical information, fostering collaboration, enhancing morale, mitigating risks, and improving.
• Contributed to requirements meetings, providing insightful analysis on downstream impacts of changes, and addressing additional requirements.

Johnston, Iowa, United States

• Spearheaded digital adoption initiatives utilizing Walkme LMS, contributing to development of on-screen cross-application guidance with content validation, Support Help Center, Education Articles, and Mobile.
• Pioneered implementation of Digital Adoption Platform to identify intricate business processes through user interactions, achieving significant reduction in call volume and support incidents.
• Collaborated with end-users and product teams to streamline processes, resulting in 20% reduction in issue resolution time and 15% increase in ongoing product improvements.
• Elevated sales professionals' self-sufficiency 15% demonstrated by decrease in support requests; implemented knowledge center materials, resulting in a 20% reduction in common inquiries.
• Provided business analysis for proprietary software support, troubleshooting system defects, documenting feature requests, and delivering step-by-step training to internal and external stakeholders using Corteva sales.

Johnston, Iowa, United States

• Provided technical support for proprietary agronomic and GIS-based software, contributing to North America sales and business success.
• Developed best practices, procedures, and technical documentation for desktop, mobile, and web-based systems, resulting in a 20% increase in user self-sufficiency.
• Collaborated with development teams to identify and resolve system issues, enhancing overall system efficiency.
• Implemented automation and communications strategies, contributing to enhanced efficiency for agronomic professionals.
• Offered international technical support on the Encirca Services Platform to Agricultural Professionals, assisting with operation of proprietary software applications by Pioneer Hibred.

Urbandale, Iowa

• Accomplished project objectives through strategic planning, evaluation of project activities, and establishment of project scope, goals, and deliverables.
• Led planning and implementation efforts for premium clients, serving as single point of contact and SME for premium client list.
• Addressed and resolved client issues, complicated and trivial, fostering a client-centric approach and maintaining close relationships with clients.
• Orchestrated onboarding process for multiple fire departments, ensuring seamless transitions and providing dedicated support to new clients.
• Collaborated with internal teams, which enhanced onboarding processes, streamlined communication channels, contributed to overall customer satisfaction, and fostered culture of continuous improvement.

Adel

• Collaborated with small to mid-sized businesses nationwide to provide employee benefits and ensure compliance with the Affordable Care Act. Assisted CPAs and Consultants in navigating the evolving industry landscape.
• Provided training to CPAs, Insurance Agents, and Financial Planners, aiding in identifying clients eligible for benefit plans under changing tax codes and legislation.
• Informed and advised business owners on advantages of consumer-driven health benefits, facilitating establishment and implementation of cost-effective plans to enhance employee satisfaction, improve healthcare access.
• Formed and maintained strong relationships with insurance agents, brokers, and accountants, enhancing collaborative efforts in benefit administration.
• Engaged in ongoing professional development within the health benefits and insurance industries, staying abreast of emerging trends, enhancing expertise, fostering adaptability, and expanding networks to deliver.

Working Towards Bachelor'S Degree, Information Technology

Coursework completed towards senior year.

Associate'S Degree, Software Development

Activities and Societies: Started Facebook Group to throw around ideas, keep classmates motivated, see where other classmates are at with.

Certificate, Emt

Obtained my EMT certification