Eric manages SaaS implementation projects utilizing an agile-waterfall hybrid approach. Eric is responsible for driving customer success, ensuring customer adoption and managing customers' ROI. Eric, strategically and tactically, designs, builds and executes scalable processes for the CSM team. Eric works alongside the business development and product development team to continue the growth and business expansion of ReferralMD.
Listed skills include Healthcare Information Technology, Project Management, Public Speaking, Data Analysis, and 24 others.