• Manage implementation projects for SMB & Enterprise accounts.• Manage EHR integration projects (HL7/API).• Conduct customer workflow analyses to identify areas for improvement and how to implement software.• Gather & map customer integration use cases.• Collaborate with the integration development team to build the integration best suited for the customer.• Facilitate user onboarding and training.• Manage customer adoption and success to ensure high satisfaction, drive product engagement and foster long-term relationships.• Partner with the sales and account management team to effectively transition customers from onboarding to ongoing relationship management.• Provide mentorship and guidance to junior team members.• Implement internal workflow and documentation policies/procedures. • Work with the product development team to enhance the user experience and drive ongoing product development.

• Consulted on best practices for project management. • Worked closely with various customers to design UI/UX using Figma.

• Business Development • Client acquisition and retention• Ensure an extraordinary customer experience by providing efficient, courteous customer service• Maintain strong knowledge of the Houston Real Estate market• RE/MAX of Texas Top 250 Team - 2018• America's Best - Top Team Sides Transactions - 2019• National Top 50 Team NAHREP 2019• RE/MAX Hall of Fame - 2019

• Managed the implementation of Value-Based Care solutions.• Managed provider relationships to ensure software adoption and success.• Worked with administrative staff to redesign clinical workflows.• Conducted in-person software training.• Planned, designed and created training materials (i.e. video tutorials).• Consulted on product development based on customer feedback.• Assisted with sales presentations.

• Managed the implementation, training and adoption of Cerner's Patient Portal.• Drove data collection, design recommendations and build phase to meet Meaningful Use requirements.• Troubleshooted technical issues using Splunk Logs.• Conducted weekly QA & regression testing for new code pushes.• Supported Inpatient & Ambulatory PowerChart implementations, conversions and Go-lives.

• Tutored students in different disciplines such as, economics, history and chemistry. • Helped develop different study templates and techniques.• Helped provide a positive attitude and served as role model for freshmen entering UTSA.

• Conducted exercise sessions in English and Spanish for participants whom were considered high risk for diabetes and coronary artery disease.

• Baked Pretzels.• Managed 3-5 employees.• Ran financial reports.

• Sold supplements.• Helped individuals reach nutritional and fitness goals.