- Responsible for scoping and configuring data delivery of all our products for all customers and channel partners- Collaborated with engineering to ramp our data delivery capabilities from AWS S3 alone to include Azure, Google Cloud Platform, Snowflake, Amazon Data Exchange, and SFTP.- Single handedly built out SafeGraph's Snowflake Data warehouse presence enabling data sharing through Snowflake which quickly became the second most common data delivery platform after AWS S3. Enabled access and adoption of Snowflake across the entire company providing the only means of access for all employees to actually familiarize themselves and use SafeGraph data products.- Integral at all levels of the customer lifecycle journey from scoping data delivery methods and mapping out customer implementation during the sales process to consulting the customer success team on resolving technical challenges and resolving red account issues.- In collaboration with marketing team, built out SafeGraph's marketplace presence on Snowflake and the Amazon Data Exchange.- Assisted product on making new product PoCs quickly available and shareable- Worked jointly with engineering to QA new releases- Product Knowledge Expert

- Responsible for the onboarding of new customers, adoption of the product among customers, and renewals plus expansion of the current customer base. - At the time managed the largest book of customers at the company including key strategic Fortune 100 accounts.- Single handedly responsible for the technical configuration and delivery of SafeGraph products to all customers and partners. Configurations managed in Github repository before transitioning to a Restful API. Delivery over AWS S3. Walked through S3 bucket and policy setup with less tech savvy customers.- Troubleshooted customer issues and flagged issues for the product/engineering team by querying our data using Databricks

-Scope technical inbound and outbound integrations and distribution projects as necessary-Partner with Sales to scope and identify technical solutions for client and prospect needs-Assist engineering to build new inbound integrations with 3rd party REST and SOAP API's-Scope SSO integrations with 3rd party systems (API, SAML, OAuth)-Configure outbound Marketing and CRM integrations for post-event analytics-Facilitate Client Security Reviews and act as a source of knowledge to discuss prospect and client security, data privacy, business continuity, and disaster recovery needs and concerns-Collaborate with Engineering and Legal as a member of the Information Security Team to continually identify and remediate security weaknesses or vulnerabilities-Work with Engineering and Legal as a member of the Information Security Team to define and update security and data privacy policies and documentation-Coordinate Vulnerability Code Scans, Penetration Testing, and vulnerability remediation-Work with customers and internal DoubleDutch teams to set-up and test registration system integrations-Manage relationships with technical points of contact and third party vendors -Coordinate external stakeholders by being a technical point of contact for identified stakeholders on the customer’s team-Support customer experience department in post-sale Technical issues, particularly around alternative distribution methods and registration system integrations-Document technical processes and workflows -Project manage delivery of registration integrations and enterprise app distribution, including monitoring progress and release schedules. -Compile and report bugs and feature requests for new tools related to working with Apple Developer Portal, iTunes Connect, Google Play Store and the Integration Platform

- Manage mobile app implementation processes for clients- Consult on product strategy and development- Nurture client relationship to increase customer retention and repeat sales- Provide training and support to app administrators on back-end CMS dashboard- Configure app layout and functionality- Provide cross-platform (Android, iOS, HTML5) technical support and troubleshooting- Assist with conception and implementation of marketing strategy for app launch- Develop and deploy internal project management processes- Project manage custom integrations between 3rd party API's and DoubleDutch database

- Manage mobile app implementation processes for clients- Consult on product strategy and development- Nurture client relationship to increase customer retention and repeat sales- Provide training and support to app administrators on back-end CMS dashboard- Configure app layout and functionality- Provide cross-platform (Android, iOS, HTML5) technical support and troubleshooting- Assist with conception and implementation of marketing strategy for app launch- Develop and deploy internal project management processes- Project manage custom integrations between 3rd party API's and DoubleDutch database

-Execute multi-phase implementation plans for our larger new customers based on a newly standardized client onboarding process that includes collaborating with the Sales Team early on in the Sales Lifecycle as well as working with the Integrations team as required.-Work closely with Enterprise Account Executives to drive additional growth within the Enterprise base-Coordinate new user as well as ongoing refresher training as needed-Be a single point of contact to client-side mid to senior level management for all things Demandforce -Triage inbound support, billing, and technical inquiries for assigned customer base-Proactively monitor accounts during their onboarding period to ensure they are on track for success-Effectively represent the voice of the customer internally with Product Management, Sales and Engineering to advocate for bug, usability and feature prioritization.

-Demandforce SaaS software support-Inbound phone, email, and live person chat support-Software Integration Support for over dozens of management systems (Dental, Medical, Auto, Spas and Salons)-Assist in development of product Knowledge Base and Help Center-Support with Demandforce Connect with Facebook-Product How To and Best Practices

-Consulted high profile Fortune 500 and Enterprise customer accounts with the BrightEdge platform, SEO, and social media-Implemented action plans for success (onboarding, training, check-in, and reviews) with an emphasis on the first 90 days of the customer life cycle-Worked extensively with company account executives for renewal and upsell of clientele accounts-Organized meetings and coordinated with mid and high level management, including C-Suite personnel-Conducted detailed account and website analysis to identify areas of improvement for client SEO-Collected and analyzed customer feedback for the Product Development team and worked with the Engineering Department for testing of new releases-Developed help and support pages, as well as training and webinar sessions-Managed the official company blog, Facebook, and Twitter accounts